SheerID Verification

[Anonymous]

I am trying to utilize the AutoCAD Education software download.  After many failed attempts, I was finally able to get a person on AVA and was told my account needed verification through SheerID.  I cannot find anything showing how to even begin this process.  How do I get verified???

-Exasperated

[hyuck_jin_song]

Hello,

Would you like to check the links I share? It' will help you.

https://forums.autodesk.com/t5/fusion-360-support/validating-and-authenticating-student-accounts/td-...

https://damassets.autodesk.net/content/dam/autodesk/www/industries/education/docs/verification-faq.p...

https://verify.sheerid.com/autodesk-student-faq/

https://verify.sheerid.com/autodesk-teacher-faq/

Thank you.

[Anonymous]

Thanks for responding.  None of those links help.  Being that the requirement for verification was implemented after I already created an account, there is no verify button anywhere in my account.  

[hyuck_jin_song]

Thank you for your reply.

I think you have a issue for account. You should need contact with Education team support.
At the link below to help you through the Chat service.

https://www.autodesk.com/education/support/edu-contact-us-form

Thank you.

[Anonymous]

Do you know if I delete the account, can I start over with the same email to create the account again?

[Mark.Lancaster]

@Anonymous

Have you reached out to SheerID?  This is a 3rd party entity that manages the verification process.

Contact them via customerservice@sheerID.com.

[Anonymous]

I have emailed them, but it's been days with no response.

[barjinder17f]

Stuck here, after all the details were filled and student email was verified

[emmykilara_otim]

Hello, did you ever get a solution to this issue? I am trying to get verified to renew my student access but SheerID does not seem to have a button for me to click to start the process.