SheerID Verification

SheerID Verification

Anonymous
Not applicable
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Message 1 of 9

SheerID Verification

Anonymous
Not applicable

I am trying to utilize the AutoCAD Education software download.  After many failed attempts, I was finally able to get a person on AVA and was told my account needed verification through SheerID.  I cannot find anything showing how to even begin this process.  How do I get verified???

-Exasperated

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9,163 Views
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Message 2 of 9

hyuck_jin_song
Autodesk
Autodesk
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Message 3 of 9

Anonymous
Not applicable

Thanks for responding.  None of those links help.  Being that the requirement for verification was implemented after I already created an account, there is no verify button anywhere in my account.  

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Message 4 of 9

hyuck_jin_song
Autodesk
Autodesk

Thank you for your reply.

I think you have a issue for account. You should need contact with Education team support.
At the link below to help you through the Chat service.

https://www.autodesk.com/education/support/edu-contact-us-form

Thank you.

 


HyuckJin, Song
Sr Technical Support Specialist
Customer Technical Success APAC
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Message 5 of 9

Anonymous
Not applicable

Do you know if I delete the account, can I start over with the same email to create the account again?

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Message 6 of 9

Mark.Lancaster
Consultant
Consultant

@Anonymous

 

Have you reached out to SheerID?  This is a 3rd party entity that manages the verification process.

 

Contact them via customerservice@sheerID.com.

 

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

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Message 7 of 9

Anonymous
Not applicable

I have emailed them, but it's been days with no response.

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Message 8 of 9

barjinder17f
Community Visitor
Community Visitor

barjinder17f_0-1737368734295.png

Stuck here, after all the details were filled and student email was verified

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Message 9 of 9

emmykilara_otim
Community Visitor
Community Visitor

Hello, did you ever get a solution to this issue? I am trying to get verified to renew my student access but SheerID does not seem to have a button for me to click to start the process.

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