Educational License Not Updating

[rodriguez1jairo66]

Please Help, i have the same issue, tried multiple time unstalling and installing from the educational page, also tried with the Autodesk Licensing Support Tool also doesnt work, always i open 3dsmax says that my license is expired even when i have active license until Jul 2025, what can i do? the only way is to re install windows? 

[LeoWarren-EDU]

Hi @rodriguez1jairo66,

Which version of 3DS Max are you trying to use? Can you share a screenshot? I'd be happy to look into this further.

All the best,

[rodriguez1jairo66]

Hi, Thanks for your reply,

Im using 3Dsmax 2023, this below is the message that i got always when i start the software 

y have tried all the options, pressing buy now, restart access, and change license type, and all lead to a sign in again, and i have done this like 10 times and alwaways appears the same message, also chechikng the license from the top right menu appears like below screenshot

2023

which is wrong because i have an active license, to prove that i also download the 2025 version and this one works perfectly and this appear on the license tab like below on the 2025 version

something strange that i note is that when i log in on the 2023 version i have to add my password on a small tab that appears, and when i have to log in on the 2025 version, as im currently logged on the autodesk web, when i hit log in this open like a pop up window to the autodesk web page where im already logged in and just says something like your identity have been confirm, back to the software and thats it! very simple and effective, I really dont know why this 2023 version have this sing in glitch? im about to restart windows because im sure that is a file or something from the old license that is not alowing the new active license to work, but before that wanted to ask if there is a way to fix this without restarting windows? 

Thanks so much in advance for your help

[LeoWarren-EDU]

Hi @rodriguez1jairo66,

Can you try downloading 3DS Max 2023 from the Education Product page? This will ensure a 2023 3DS Max license is assigned to your account.

Next, can you reset the 3DS Max 2023 license using the licensing support tool? The aim is to force the software to fetch the newest license assigned to you.

I hope this helps; please don't hesitate to reach out if you have any questions,

[rodriguez1jairo66 · Accepted solution]

Hi there,

Thanks for your reply

I dowloaded the 3dsmax 2023 from the educational page like 10 times doesn't work, i also tried the licensing support tool. also doesnt work, i was just about to re install my windows, and i decided to wait cople of days , and that's it, it change just by itself, i did nothig and change, so i thing the solutuio to this glitch is just wait aobut 5-10 days to the old licence turn off, and the new license will show up and take the lead, thanks anyway