Please check the email address and try again in AutoCAD 2023

[itsupportF6XUT]

Can't Activate my AutoCAD 2023 it says "Please check the address and try again" even I input correct address.

This topic was split from an older topic by @LeoWarren-EDU to help keep the Community Tidy.

[LeoWarren-EDU]

Hi @itsupportF6XUT,

Welcome to the Autodesk Community!

Can you share a screenshot of what you are seeing? There could be another underlying cause which may resolve this error message.

I look forward to hearing from you,

[itsupportF6XUT]

Good day,

Here is the screenshot.

 Thank you.

[LeoWarren-EDU]

Hi @itsupportF6XUT,

The Education team have got back to me - Can you try using the address of a popular location nearby? Sometimes the address list doesn't recognise an address, especially if the location is out of the way, so using a popular nearby location can resolve this issue.

I look forward to hearing if this this resolves your issue - if not, we can explore other avenues.

[itsupportF6XUT]

It's still the same even if I use a different address close to mine.

[LeoWarren-EDU · Accepted solution]

Hi @itsupportF6XUT,

I apologise for the late reply and delay with getting started.

As this issue is persisting, I've created a case for you with our Education support team who will be able to investigate further and let you know how to resolve this error. If you have any further questions or don't hear from the Support team, please don't hesitate to reach out.

All the best,

[LeoWarren-EDU · Accepted solution]

Hello, @itsupportF6XUT,

I wanted to check in and see if our support team managed to resolve the issue for you. If everything is sorted, I'd be happy to hear; otherwise please let me know where you are at with the issue so I can investigate further.

All the best,
 

[itsupportF6XUT · Accepted solution]

Yes, it's working now. Thank you for your help. Have a nice day.😊