No renew option

[22229424]

I see this is a common problem and none of the support requests have a solution. But I'd might as well ask anyway!

There is no way for me to renew my student licence. I've followed every guide, all the Autodesk support pages, and they all talk about this "personalised banner" that never appears.

These things shouldn't be so difficult 😞

Can anyone help? Thank you in advance.

[LeoWarren-EDU]

Hi @22229424,

Can you share a screenshot of what you see on the Education Product Page when you are signed in? I can then help point you in the right direction or refer this to our development team for further investigation.

I look forward to hearing from you,

[22229424 · Accepted solution]

Hi Leo. Many thanks for being available to help. When I went back to take a screenshot, the banner was there and I was able to renew! So I'm all set for another year 🙂

[LeoWarren-EDU]

That's great to hear @22229424!
 

See you around on the Community 🙂