Locked out when trying to Install AutoCAD 2025 - Maximum number of verification attempts

[danette_meder]

Hi, I got myself locked out when I was trying to install my Autocad 2025

This topic was split from this older topic by @LeoWarren-EDU to help keep the Community tidy.

[LeoWarren-EDU]

Hi @danette_meder,

Welcome to the Autodesk Community!

Can you share a screenshot of the error message you seeing? I'm not quite sure what you mean by 'locked out' so I want to make sure everyone is on the same page and any recommended solutions are relevant.

I look forward to hearing from you,

[danette_meder]

The person I talked to last night took care of it. Thanks!

[LeoWarren-EDU · Accepted solution]

Hi @danette_meder,

Thank you for letting the Community know that everything is sorted.

For the benefit of the wider Community, the resolution required support to intervene as '..the maximum number of verification attempts reached and we were unable to confirm your eligibility...' is an account-based issue. I'll mark this post as the solution so future Community members know they can contact our support team to get this resolved.

All the best,

[danette_meder]

Thank you so much for all the help and support!

[2110115QMGNS]

I am also facing similar issue,my account is locked for mutiple verification attempts.but i need that account urgently

[rizqinaufalll2204]

Hello, I'm currently living on Southeast Asia and I'm currently facing a similar issue, and I actually need the account quite urgently,hopefully, you will be able to help with the problem, thanks

[LeoWarren-EDU]

Hi @2110115QMGNS and @rizqinaufalll2204,

Welcome to the Autodesk Community!

Please reach out to our Education Team through the Autodesk Assistant as they are the only team able to grant further verification attempts. Please don't hesitate to reach out if you need any further assistance.

All the best,

[LeoWarren-EDU]

Hi @rizqinaufalll2204,

I haven't heard from you in a few days and I don't yet see a completed education verification for your education profile. Please don't hesitate to reach out if you need any help.

All the best,

[LeoWarren-EDU]

Hi @2110115QMGNS,

I wanted to follow up and make sure everything is sorted with your account. I can see a completed verification in your account, so you should be good to go but I wanted to check if you have any questions.

I look forward to hearing from you,

[923181464]

I am having the same issue and could not get help. I was wondering if there is any way to resolve the student renewal access when it says the account has been locked.

[LeoWarren-EDU · Accepted solution]

Hi @923181464,

Welcome to the Autodesk Community!

Please reach out to our Education Team through the Autodesk Assistant as they are the only team who can grant more attempts. Please don't hesitate to reach out if you need any further assistance.

All the best,

[LeoWarren-EDU]

Hello, @923181464,
Did my previous post help you and answer your question? 

If yes, feel free to click on the button "Mark as Solution". Thus, other users can also benefit from the information. 

In case you still need help, please feel free to provide an update here so we as Community know how we can help you best moving forward.

All the best,