Is the 1 year student license limited to only the 'AutoCAD Web' products, rather than the AutoCAD for windows product?

[madeofstars7]

I have a 1 year student license. Previously I was using 'AutoCAD Web' on a mac, but now I have a windows machine. I am repeatedly trying to select the 'AutoCAD' for windows from the product page -- I believe that that version is a download?

When I choose AutoCAD for Windows, my Autodesk account seems to keep rerouting me to "Student Subscription Plans" page, where I am only offered 'AutoCAD Web' and 'AutoCAD Web - Mobile App'. 

Please advise if this is happening because I can only subscribe to one product during the year trial? How can I unsubscribe to the AutoCAD Web, and subscribe to AutoCAD for Windows?

There also appears to be no live chat or email contact for support. Is there a support email I can contact to help with this?

Thanks!

Andrea

[LeoWarren-EDU · Accepted solution]

Hi @madeofstars7,

Welcome to the Autodesk Community!

I apologise for the late reply as I was on vacation last week. I've just checked your account and I can see an AutoCAD license assigned to your account so you should be able to download AutoCAD from your account, which can be accessed here.

I hope this helps,

[LeoWarren-EDU]

Hello, @madeofstars7,
Did my previous post help you and answer your question? 

If yes, feel free to click on the button "Mark as Solution". Thus, other users can also benefit from the information. 

In case you still need help, please feel free to provide an update here so we as Community know how we can help you best moving forward.

All the best,