I can't renew my Autodesk student license

[royalwoman]

Steps to reproduce
I can't renew my license, the first time I tried I got a banner saying I was still eligible but still the expiration notice didn't go away so I tried the second time it redirected me to a page asking me to enter the website from my university, I put it in but the button to confirm doesn't work! I tried several times and the problem continues!

Expected results

I want the confirm button to work so I can renew my license

Actual results
The button to confirm doesn't work!

URL where issue occurs
https://www.autodesk.com/education/edu-software/overview?sorting=featured&filters=individual

Browser
Safari

OS
Mac

Attachment

[LeoWarrenADSK · Accepted solution]

Hi @royalwoman,

I apologise for the delayed response. I've just checked your account, and I can see you're verified into 2025. Do you require any assistance getting started with your Education access?

All the best,

[Cynthia.Schwartz2EK8T]

I am having a similar problem. I need to renew my educational access for another full year. The renew educational access web page form does not work. I have tried three different browsers, and it will not let me renew my educational access.

[LeoWarrenADSK]

Hi @Cynthia.Schwartz2EK8T,

I've just reset your education profile. Can you try to verify and let me know if there are any issues?

Any screenshots would be appreciated and would help narrow down the cause of the issue.

I look forward to hearing from you,

[LeoWarrenADSK]

Hi @Cynthia.Schwartz2EK8T,

Did you manage to verify your education eligibility? Please don't hesitate to reach out if you need any help.

All the best,

[1900587W5U7X]

hello, can you kindly reset my educational profile too? I have the same issue 

[LeoWarrenADSK]

Hi @1900587W5U7X,

I've reset your education profile; please try to reverify and let me know if you have any issues,

All the best,

[1900587W5U7X]

Thanks a lot

For now, this step doesn't work, it doesn't give me any notification anymore 

Is there any direct link or URL that gets me to the confirmation page?

[LeoWarrenADSK]

Hi @1900587W5U7X,

Can you share a screenshot of what you are seeing on the Education product page? There should be the option to renew in the banner - if this is not the case I can refer this to our development team.

All the best,

[1900587W5U7X]

[LeoWarrenADSK]

Hi @1900587W5U7X,

I've reached out to our Education Team but in the meantime, what happens when you click select on any of the products listed?

All the best,

[LeoWarrenADSK]

Hi @1900587W5U7X,

I wanted to follow up and see if selecting any of the products launched the eligibility process pages. I've just checked your account, and I can't see an associated education profile.

Please don't hesitate to reach out if you need any assistance—I'd be happy to help you get started.

All the best,

[mail-an-ernst]

We have the same problem. The renew button does not work (see screenshot). Can you help?

[mail-an-ernst]

The Autodesk support solved the problem.

[roc00110]

Solved