I'm also having the exact same issues and tried everything from above that is mentioned in the blog... Tried downloading again, retried putting the account, everything...
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This topic was split from an older topic by @LeoWarrenADSK to keep the Community tidy
Hi @nataliammelisa_di,
Welcome to the Autodesk Community!
Can you try resetting the licensing service? I've checked your account and everything looks good from an account side, so I'd recommend following this article, which walks you through the process.
All the best,
Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'
Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette
Hello, @nataliammelisa_di,
Did the information provided in my previous post help you and answer your question?
If yes, please click on the "Accept as Solution" button. Then also other community users can easily find and benefit from the information.
If not, please don’t hesitate to give an update here in your topic so all members know what the progression on your question is and can suggest the next steps that might be helpful for you to achieve what you´re looking for.
All the best,
Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'
Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette
