How do I contact the Autodesk Education support team?

[elfiras2011]

Solution:

1. Contact the Education Support team to have the account unlocked

2. Upload new, not previously used, documents to confirm eligibility

hi, who are the edu support team that can unlock my locked account?

This topic was split from this older topic by @LeoWarren-EDU to keep the Community tidy.

[LeoWarren-EDU · Accepted solution]

Hi @elfiras2011,

Welcome to the Autodesk Student & Educator Community!

You can reach out to our Education Team through the Autodesk Assistant. Please don't hesitate to reach out if you need any further assistance.

I hope this helps,

[LeoWarren-EDU]

Hi @elfiras2011,

Did you manage to contact our support team or do you need assistance getting in contact? Please feel free to reach out - I'd be happy to help.

I look forward to hearing from you,

[cintia_cvieira]

Hello,
I'm having the same problem. The AI assistant suggested me this page. Who can I contact from the Education support team to unblock my account?

Thanks!

[LeoWarren-EDU · Accepted solution]

Hi @cintia_cvieira,

I've just created a case for you with our Education support team, who will be able to grant further attempts. Please feel free to reach out if you have any further questions,

All the best,

[depeppo1]

Im having the same issue. The ai support sent me here 

[Teoschwartz048]

Hola, buenas tardes!

Yo también tengo un problema y quisiera poder comunicarme con un asesor de ustedes para que me ayuden a solucionarlo. Hice la carga errónea de 2 documento para recibir el educational acces y cuando intento usar el 3er intento no me deja, simplemente me aparece la pantalla diciendo ¨gracias¨ y nada mas. Podrían contactarme por favor?? Mi nombres es Teo Schwartz y mi correo registrado en la pagina es teoschwartz048@gmail.com.

Desde ya, muchas gracias y quedo a la espera de alguna respuesta. Saludos!!