Eligibility verification issue: First name doesn't match last name (?!?)

[b_rossow]

I am employed at a state college supporting faculty who use Fusion and other Autodesk products and want to learn more about it. I have twice uploaded my school photo ID as part of the verification process for a Fusion educator license, and twice I've gotten this ridiculous email: "The first name in the document does not match the last name on the verification form." Umm, yeah -- of course the first name on my ID doesn't match the last name on the verification form. But my full name on both is the same. Three strikes and I'm out, apparently, so rather than try a third time, I thought I'd better ask for help here.

[LeoWarrenADSK · Accepted solution]

Hi @b_rossow,

Welcome to the Autodesk Community!

I agree this is a nonsensical error. Unfortunately, I can't see any further into this system so I've just created a case for you with our Education support team, who will be able to resolve this for you. If you have any questions or don't hear from our support team, please feel free to reach out.

All the best,

[LeoWarrenADSK]

Hello, @b_rossow,
Were our support team able to help you and answer your question? 

If yes, please click on the "Accept as Solution" button. Then also other community users can easily find and benefit from the information. 

If not, please don’t hesitate to give an update here in your topic so all members know what the progression on your question is and can suggest the next steps that might be helpful for you to achieve what you´re looking for. 

[b_rossow]

Yes, they got it sorted quickly. Thanks for your intervention! 🙂