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Educational License Not Updating

15 REPLIES 15
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Message 1 of 16
jfondr
7042 Views, 15 Replies

Educational License Not Updating

Hi! I have renewed my educational license for AutoCAD for MAC. On the Autodesk website, it says that my license is now valid through March 8, 2024. However, when I open AutoCAD, no matter what I do, it still says "Expires in 2 days, renew now." I even removed the app from my laptop and re-downloaded it. I followed all the steps in any help page and it still won't sync up with the correct license timeline. Please help! 

15 REPLIES 15
Message 2 of 16
pendean
in reply to: jfondr

90% of EDU renewal issues like ours go away if you make the effort to uninstall your current EDU licensed software (after you back up all of your customizations), then download new from the EDU site and reinstall.

Seems to be the way Autodesk does things now.
Message 3 of 16
rushabhthakkar_910
in reply to: jfondr

@jfondr, I believe @o.briggs solved your issue in Student Group Hub..!! 

Thanks and Regards,


Rushabh Thakkar.


Please use the Accept Solution button to mark any posts that provide the answer or solution. 


Likes are always welcome.


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Message 4 of 16
mdavis22569
in reply to: jfondr

mdavis22569_0-1678381389737.png

 


Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.

---------
Mike Davis

EESignature

Message 5 of 16
Anonymous
in reply to: jfondr

I want to update the education details regarding college and details etc please help me

Message 6 of 16
Anonymous
in reply to: Anonymous

contact edu support: https://www.autodesk.com/education/support

for help with this

Message 7 of 16
senanaibyassin
in reply to: jfondr

The same thing is happening to me and no matter what I do it tells me my educational license has expired and I keep on going back and updating and it keeps on popping up again and I can't use my auto cad. I don't know what to do anymore.

Message 8 of 16
senanaibyassin
in reply to: Anonymous

I have tried several times already the AI does not understand my problem and there are no agents available online for help for days...

Message 9 of 16

Hi @senanaibyassin,

I've just checked your account and everything looks fine. What version of AutoCAD are you using?

Can you try resetting the license on the computer by following these instructions?

 

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Manager - Students & Educators
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

Message 10 of 16

Hello, @senanaibyassin,
Did the information provided in my previous post help you and answer your question? 

If yes, please feel free to let the Community know what steps you took to resolve this issue. 

If not, further details on the issue or a screenshot would be appreciated.

 

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Manager - Students & Educators
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

Message 11 of 16


Re instaled liscence support tool, and I'm still getting this message;

Access expired

Your access to Autodesk for Education has expired. If you're still eligible, you can restart access. If not, it's a great time to start a subscription.

Message 12 of 16

Hi @cinthia.rodriguez.sia,

Which product (and version) are you trying to use? I've just checked your account and your Educational Access is valid into 2025 - I also see AutoCAD, Revit and Maya licenses available.

 

I look forward to hearing from you,

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Manager - Students & Educators
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

Message 13 of 16

Hi @cinthia.rodriguez.sia,

I'm just checking in to see if you need any further support or assistance. Please don't hesitate to reach out if you have any questions.

 

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Manager - Students & Educators
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

Message 14 of 16
17010259W9N5
in reply to: mdavis22569

Is this result legit? Facing the same problem. I renewed my license but it's not syncing in my device. 

Message 15 of 16

Hi @17010259W9N,

Which product and version are you trying to use? Any screenshots would be appreciated.

 

Where licenses are assigned to your account, resetting the license service locally on your computer can prompt a refresh so the most up-to-date details are fetched.

 

Please feel free to reach out if you have any questions.

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Manager - Students & Educators
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

Message 16 of 16

Hi @17010259W9N5,

Did you manage to get up and running after renewing your license? Please feel free to reach out if you have any issues or questions.

 

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Manager - Students & Educators
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette


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