Education Renewal isn't working after I have renewed my access

[Anonymous]

My education license expires on May 26, 2021. On April 26, 2021, I decided to renew my educational access and it seemed to work. When I log in to the Autodesk website, it says that I have access until April 26, 2022. When I open up Inventor 2021, and go to manage license, the expiry is still May 26 2021 and it says I have 23 days until expiry. I've tried signing out then signing back in but it doesn't work. Apparently I need to activate my license but after going to customer support, they just tell me to sign out and sign back in, which I have already tried. Do I have to wait until the license expires to activate it??

[natasha.l · Accepted solution]

Hello @Anonymous, 

Thank you for sharing this detailed information.

To answer your question, yes. You would typically wait for the license to expire, then re-verify your status with the educational program. 

This is the standard statement I provide to members of the educational community:

Educational Software is offered for a set term (1yr or previously 3yrs). When the term has ended & the software license expires you will need to visit the  "Get Products" page, re-verify your status & select a newer version. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[rkwatts]

Althougth it says I am renewed the problem is still there, I even down loaded the same software to check and I have the same numbers  and till not working.

[pravin_pote]

Same problem for me also not able to download network license file 

[mike.acevedo]

I am having the same issue. Does anyone have an update? I contacted support and waiting to hear back. 

[Jsinopol]

I'm having the same issue with Maya. I tried uninstalling and reinstalling 2022.3 but it still says my license has expired. I then tried downloading Maya 2023 and the same issue is happening even though on the Autodesk student site it says I am eligible through March 2023. 

[j1maier]

Hi,

I've renewed my educational access through the "Get Products" webpage, as you can see in the image attached, but I keep getting the Product License warning when opening Autocad. I've tried logging out from the account and signing in once again, but I'm still getting the pop-up window, making Autocad close automatically after 5 min. I cannot download a newer version since I already have the latest software.

What should I do?

[pendean]

@j1maier Your two screenshots do not match: AutoCAD is not shown in your list of approved software usage. Which means you have no access to AutoCAD.

Do you have a confirmation email for AutoCAD specifically yet?

[j1maier]

The issue was resolved. Thank you

 

[maaziz01]

I have the same problem as you. what did you do to solve this problem?

[zamabdallah15]

After i renewed my license in the web page , this page appears when I trying to open autocad

[LeoWarren-EDU]

Hi @zamabdallah15,

Which version of AutoCAD are you using?

Can you see AutoCAD in your Account?

All the best,

[scottcm7]

the same thing is happening to me and i have downloaded and redownloaded the software 3 times. idk what to do. @LeoWarren-EDU 

[scottcm7]

Once you exit out of that, you click "New" and then it works. I feel like someone needs to change that to where the pop-up goes away after you restart access. That is so confusing. I can't tell you the amount of time I've spent on this for the solution to be that!

[prodrig007]

Press "New" where? the issue is happening to me and after 6 hours trying to figure it out nothing has happened and Autodesk support hasnt been able to help at all!

[LeoWarren-EDU]

Hi @prodrig007,

What product are you trying to use?

From your profile I can see your education access is valid until Feb 2024 as well as Revit and AutoCAD products.

Any screenshots of error messages would be appreciated,