Changing role in profile

[ben.cooney]

Hello, 

I am having trouble changing my role from student to educator. From what I understand, the only way to do this is for an Autodesk support staff to do it on their end, however, as far as I can tell, no technical support is available through Autodesk for education licenses. Does anyone know how to go about this? It seems the options have changed since a year ago when I renewed my access till now, and I am at a dead end.  

Thanks for any help.

Ben

[LeoWarren-EDU · Accepted solution]

Hi @ben.cooney,

I've just reset your Education Profile, so you can select a new role and reverify,

I hope this helps,

[ben.cooney]

Thank you very much for getting back to me so quickly @LeoWarren-EDU , that worked great. 

[nadine_sakura]

@LeoWarren-EDU Hi, could you change my role from educator to student pleas

[LeoWarren-EDU · Accepted solution]

Hi @nadine_sakura,

I can see your account is verified until 2025, so you still have access to named user licenses. As you have already verified this year, I can't reset your profile.

If you still wish to reset your profile, please reach out to Education Support.

I hope this helps,

[nadine_sakura]

@LeoWarren-EDU Alright then, thank you for your help!

[eglweaver]

Hi @LeoWarren-EDU,

My role is stuck as educator even though I'm a student. Wondering if this can be changed.

Thanks!

Emily

[eglweaver]

I needed to renew my educational access urgently so I created a new account where I did so. Does this mean that even if my role is changed I am unable to get educational access on this account? I've been using this account for years but guess if I have to use a different account for the next year that's okay, just want to know.

[LeoWarren-EDU]

Hi @eglweaver,
I've reset your education profile so you should be able to select the Student option; please try to reverify and let me know if you have any issues,

All the best,

[LeoWarren-EDU]

Hi @eglweaver,

Did you manage to verify your account? Please don't hesitate to reach out if you need any assistance - I'd be happy to help.

All the best,