Cannot change school name

[leonel_canteli]

Hi, 

I was wrong with my school. I submit my school as a student, but I need tu submit my school as profesor /teacher.

My school as a teacher is Escuela Normal Superior 4 DE 7. I saw on the options, but now i can't change my old university: Universidad Abierta Interamericana 

This topic was split from an older topic by @LeoWarrenADSK to keep the Community tidy

[LeoWarrenADSK]

Hi @leonel_canteli,

Welcome to the Autodesk Community!

I've reset your education account, so you should now be able to reselect your university.
Can you try reverifying? Please feel free to reach out if you have any further issues or questions,

All the best,

[leonel_canteli]

Hola,

Me dicen desde SheerID que la cuenta ya está verificada y aprobada, pero no
me llegó el email para bajar el software.

Por favor ayúdeme, dónde v debo recurrir?

Gracias

Leonel

[LeoWarrenADSK]

Hi @leonel_canteli,

Unfortunately I don't see an educational profile for your account, so I'd recommend visiting the Education product page and sign in, where you should then be prompted to verify your eligibility.

I hope this helps,

[leonel_canteli]

Warren, me dice que tengo que esperar 275 días para verificar..
Recuerdas que estabas mail mi imstutucion y pedí cambiarla?

por otro lado sheer ID dice que se verifico y se otorgó.... Que hago
entonces?

[LeoWarrenADSK]

Hi @leonel_canteli,

Please reach out to our Education Team through the Autodesk Assistant as I don't see an educational profile for your account. Please don't hesitate to reach out if you need any further assistance.

All the best,

[LeoWarrenADSK]

Hello, @leonel_canteli,
Did the information provided in my previous post help you and answer your question? 

If yes, please click on the "Accept as Solution" button. Then also other community users can easily find and benefit from the information. 

If not, please don’t hesitate to give an update here in your topic so all members know what the progression on your question is and can suggest the next steps that might be helpful for you to achieve what you´re looking for. 

All the best,

[leonel_canteli]

No respondió a mis preguntas... Yo fui alumno de Universidad Abierta
interamericana, comencé el proceso de acreditación con la universidad,
luego lo quise presentar por mi trabajo que es la Escuela normal Superior
N° 4, no r permitió cambiar la institución y ahora que lo dejaron en blanco
para que pueda poner la institución actual, el sistema no me deja porque
dice que debo esperar 275 días.

Dicen que debo escribir a SheerID y ellos me dicen que lo ven aprobada y
que tengo que recibir el mail para bajar el software, el mensaje nunca
llegó y me dice que tengo que reclamar por aquí, reclamo por aquí y me
dicen que no ven nada... Pero el sistema me sigue diciendo que tengo
esperar 275 días

[LeoWarrenADSK · Accepted solution]

Hi @leonel_canteli,

I've just created a case for you with our Education support team, who will be able to resolve this for you. If you have any questions or don't hear from our support team, please feel free to reach out.

All the best,

[LeoWarrenADSK]

Hi @leonel_canteli,

I wanted to check-in and make sure everything is up and running with your Autodesk Education account. I've been following your case and I can now see that it's been closed. If everything is working well, I'd be happy to hear from you; otherwise, please don't hesitate to let me know of any issues or questions.
 

All the best,

[leonel_canteli]

Si,
Claro, perdón por no contestar.
Ya comencé a utilizarlo.

Mil gracias