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New install of EAGLE 8.4.1 crashes on startup

6 REPLIES 6
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Message 1 of 7
technicalE6PBM
858 Views, 6 Replies

New install of EAGLE 8.4.1 crashes on startup

I am new to EAGLE and I just installed it Thursday.

But it won't make it past the splash screen and won't give me any information on WHY its crashing.

I am running Windows 7 Pro SP1 64-bit on a bootcamped Mac Pro 4,1 (late 2009).
This machine has an 8-core Intel Xeon 2.67GHz CPU and 8GB RAM.
MacOSX 10.11.6 and Windows 7 are on separate SSDs and there is a third common files drive, which is a 1TB rotational.
The graphics card is an ATI Radeon HD 5700 series.

I tried restarting my machine several times after the install, no luck.
I tried running Windows Updates to make sure everything, including optional updates are current, no luck.
I tried uninstalling and reinstalling EAGLE, no luck.
I browsed through these forums and found another post with a similar issue, solved by a graphics card driver update, no luck.
I also checked that EAGLE is installed in the C:\ drive, not in C:\Program Files.

Below is the event from the logs:

<quote>

Faulting application name: eagle.exe, version: 0.0.0.0, time stamp: 0x59f74cbe
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x580
Faulting application start time: 0x01d35ff4dbcad3ba
Faulting application path: C:\EAGLE 8.4.1\eagle.exe
Faulting module path: unknown
Report Id: 1b644ec3-cbe8-11e7-8a7a-64b9e8ede2c4

</quote>


Running out of ideas and I need to get up and running sometime soon to review a PCB design from a supplier.

Thoughts?

Thanks in advance

--Josh Karpoff
Electronics and Systems Engineer
Technical Services Department
Sound Associates, Inc.

6 REPLIES 6
Message 2 of 7

Hello Josh,

I hope you're doing well. There is a couple of things to try:
1) Go into the EAGLE installation directory and start EAGLE by double clicking the eagle_SW_OpenGL.bat file. Does it work?
2) Make sure to update your video drivers to the latest offered by ATI for your card.
3) Make sure you don't have Lavasoft Software installed on your machine.

Let me know if you continue to run into problems.

Best Regards,


Jorge Garcia
​Product Support Specialist for Fusion 360 and EAGLE

Kudos are much appreciated if the information I have shared is helpful to you and/or others.

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Message 3 of 7
a.h.gregoire
in reply to: jorge_garcia

Gooday all, Dear Autodesk

 

I have the same problem with the startup (blank screen) 

but after starting eagle with the  eagle_SW_OpenGL.bat it starts up. so thanks for the workaround. 

 

my question is what is the underlying problem. Is this a problem on the client computer or is this a thing that is going to be fixed in the future on your end.

 

I ask this because I teach eagle to aprox 80 students at the "Hogeschool van Amsterdam" and i'm not the only one with this problem.(so much different laptops and installs 🙂 )  It sound a bit strange to tell my students that the normal startup is not working and we need to use the workaround.

 

I'm glad there is a solution and i can keep teaching the students. 

 

hoping to hear from you. 

Thanks in advance.

 

 

Message 4 of 7
rachaelATWH4
in reply to: a.h.gregoire


@a.h.gregoire wrote:

 


I have the same problem with the startup (blank screen) 

but after starting eagle with the  eagle_SW_OpenGL.bat it starts up. so thanks for the workaround. 

 

my question is what is the underlying problem. Is this a problem on the client computer or is this a thing that is going to be fixed in the future on your end.


Hello,

 

If the software OpenGL batch file works then this is pointing to an issue relating to the graphics drivers. Often these issues are resolved by updating the graphics drivers on the problem machine with drivers sourced from the graphics chip vendors website i.e. AMD/nVidia/Intel. Often a standard install of Windows will be using a Microsoft version of the graphics driver or an older version supplied by the manufacturer of the PC/Laptop and it's these drivers which seem to be attributed to most issues where EAGLE won't start without going into software OpenGL mode.

 

There was another interesting thread recently where somebody pointed out that on their machine they were able to choose which graphics chip to use (some machines have a hybrid system where they use the Intel integrated graphics for low power consumption and the AMD/nVidia chipset for high performance graphics). In this instance the person found that if they selected their high performance graphics chip the regular EAGLE startup worked but if they used the built in Intel integrated graphics they required the software OpenGL batch file.

 

EAGLE uses a graphics / application framework called Qt which is widely used and a lot of the places where things are failing with graphics related issues are likely buried deep in the Qt engine. I would think that there is maybe not a lot Autodesk can really do about this as the issue lies within the graphics driver of individual computers and the problem is usually resolved by updating the graphics driver.

 

Best Regards,


Rachael

Message 5 of 7
jorge_garcia
in reply to: a.h.gregoire

Hi @a.h.gregoire,

I hope you're doing well. Rachael's comment is accurate, I just want to add some details. The way the eagle_SW_OpenGL.bat file works is that it forces EAGLE to use software rendering instead of hardware rendering. This effectively takes your video hardware(and driver) out of the equation. Like Rachael said if this works, that means that Qt is having issues interfacing with your video hardware and usually a driver update will solve the problem. The Qt team is aware of these issues and they are working on fixing it. We will wait for the fix to make it into their stable releases and at the right moment update.

Our hope is that at some point this won't be necessary, but for now it allows us to move forward.

Hope this helps.

Let me know if there's anything else I can do for you.

Best Regards,


Jorge Garcia
​Product Support Specialist for Fusion 360 and EAGLE

Kudos are much appreciated if the information I have shared is helpful to you and/or others.

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Message 6 of 7

Thank you, yes using the Open GL version does work for me.

I have tried forcing a driver update, but it says everything is up to date.

 

I look forward to this issue being patched.

 

--Josh Karpoff

Message 7 of 7
a.h.gregoire
in reply to: jorge_garcia

Jorge Garcia and others,

 

thanks for the fast reply's 

I'll double check the intel driver for my dell laptop and relay this workaround to my students.

 

kind regards,

 

Arnoud Gregoire 

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