New EAGLE licensing

[steve.queen]

I use eagle at 2 different locations. I believe I need a subscription for each location. The license manager will only allow me to enter myself once. What do I do?

Another problem is that it won't deal properly with my companies proxy. All the how to's say that you need to set up the proxy in IE. I'm on Linux and use firefox. So it appears that after 14 days, it will stop allowing me full access. I am using desktops at both locations, and don't want to haul them around. What do I do?

When I try and use the chat support, it always starts out saying someone is available. When I enter my info and subject, it tries to connect for awhile and then tells me no one is available. What do I do?

When I try the email support, I fill in all the blanks, including my issue. It won't allow me to put in anything for the version even though it is marked as required. When I click submit, it doesn't allow it to go because I didn't fill in the version. What do I do?

Thanks for your attention to these issues.

[steve.queen · Accepted solution]

I solved issue 1 by using an email alias. I then made the mistake of setting up eagle as root. Now it won't let me use it as a normal user. I have invested way too much time in trying to get this working. This is not ready for production use. This is barely even beta quality. Last year we looked at going to kicad, but decided to stay with eagle. If I'd known that all this was going to happen, I'd of recommended kicad. I am sorely disappointed.

[jorge_garcia2]

Hi Steve.queen,

You did the correct thing in posting here. We've been inundated with feedback and we are still catching up.

You don't need a subscription for each location, you are the only user right? So it's just one license. You just login at each computer that you need to use. You can e-mail support.eagle@autodesk.com for more help.

The proxy will be in our next update release which should be out in the next few weeks. Out manual contains more details on setting up the proxy on pages 21 and 51

[jorge_garcia2]

Hi Steve.queen,

Why did you set it up as root? Generally you never want to give software root access under Linux. Worst case you can uninstall EAGLE (just delete the folder) and then install it again.

Hope this helps.

Best Regards,

[steve.queen]

As a general rule, when you set up software under linux, especially 3rd party software it goes in /usr/local/bin or /opt. I always put eagle in /opt, and you need root permission to do this. Most tar balls, the last step is to do make install as root. So, yes, you almost always set up software as root. You need root permission to use apt under debian and ubuntu. So it is not unusual to install/setup software as root. You then run it as a regular user.
Steve

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[jorge_garcia2]

Hi Steve,

I'll usually run EAGLE from the home directory, that way I don't need to use special permissions just to run EAGLE. EAGLE's tarball is just an archive so you don't have to use make install to get it to install, just extract the archive.

You are correct as far as most third party software goes, but you don't necessarily have to do that with EAGLE.

I would encourage you to try running EAGLE from the home directory, if that still doesn't work then we need to look at things more closely.

Best Regards,

[rachaelATWH4]

---

@jorge.garcia wrote:
Hi Steve,

I'll usually run EAGLE from the home directory, that way I don't need to use special permissions just to run EAGLE. EAGLE's tarball is just an archive so you don't have to use make install to get it to install, just extract the archive.

You are correct as far as most third party software goes, but you don't necessarily have to do that with EAGLE.

I would encourage you to try running EAGLE from the home directory, if that still doesn't work then we need to look at things more closely.

Best Regards,

---

I've not tried v8 on Linux yet so I don't know if there are additional issues, I'll try it out later on or tomorrow.

I'd personally always install it in /opt/eagle/<version>/ and then create a group for eagle set the eagle installation to be in that group with sudo chgrp -R eagle /opt/eagle/<version>. Then I would add my user into the eagle group so that I had rights to execute eagle. 

I'd also put a link to the latest version in /opt/eagle/ with ln -s /opt/eagle/<version>/bin/eagle eagle and would update this whenever I installed a new version so executing /opt/eagle/eagle would always launch the latest version.

I'd have all my libraries, cam jobs, scrips, ulp etc in my home folder though. Application in /opt, data in home dir. 

[steve.queen]

There is a simple solution to this. When I ran ./eagle as root, it created a directory in /root/.config called Autodesk. I copied /root/.config/Autodesk to the user directory /home/username/.config/Autodesk

# cp -r /root/.config/Autodesk /home/username/.config/.

I then as root changed the owner.

# chown -R username:username /home/username/.config/Autodesk

Then it ran without problems as user.

$ /opt/eagle-8.0.0/eagle

[steve.queen]

jorge.garcia

While saying that "Out manual contains more details on setting up the proxy on pages 21 and 51" would appear to a casual reader to be helpful, it actually pertains to eagle Version 7. Page 21 only states

"Authentication for Proxy Servers
V7.5 – The proxy settings now allow to provide a user name and optional an
encrypted password."

and 51 says

"Help Menu
The Help menu contains an item for calling the help function, as well as items
for installing a new license (Product registration) and getting information
about the program version etc. (Product information).
Product registration
The registration dialog is called automatically when you start EAGLE the first
time. If you want to install an upgrade you must start this dialog from the
Help menu, and then enter the necessary information according to the
License/Product Registration section of the help function. All editor windows
have to be closed before. Read the notes in the chapter Installation for more
information.
Check for Update
By default EAGLE checks for newer EAGLE versions on the CadSoft web
server. In case there is a newer version available you will be informed by a
message window. EAGLE informs you about a new software release, but
won't download it automatically.
Click the Configure button to let EAGLE look for the software version daily,
weekly, or never. In case you are interested in the newest beta version, you
can activate this check, too.
If you are working with a proxy server, type in it's name and port. If
necessary, you can add a user name and a password for the proxy. The
password can optionally be stored encrypted."

In eagle Version 8, there is no Check for Update under the Help Menu. I can't find a Check for Update or Configure button under any menu item, so this is a worthless misdirection for solving this problem.

Steve

[jorge_garcia2]

Hi Steve,

I hope you're doing well and sorry for the misdirection. I spoke to the devs about this recently. Our next update will have proxy support enabled again but it will use the OS's proxy services not a built-in command like before.

The next update will also include the updated manual so these references will corrected with the latest information.

I apologize for the oversight. Since you are running EAGLE, I think you are set but please let me know if this is not the case.

Best Regards,

[steve.queen]

jorge.garcia,

I am only set until the 14 day limit that your software allows without contacting Autodesk is reached. I took this desktop home to get it running. The 14 day limit expires according to the ~/.config/Autodesk/Eagle 8.0.0.conf file on 2017-02-07T09:06:45. I am not going to take a desktop home every 14 days because Autodesk put restrictions on the software that corporate users can't meet.

This software is useless to me until I can use it with the corporate proxy server.

When will the next update be ready?

[jorge_garcia2]

Hello Steve,

I hope you're doing well. We are looking to release this update by the end of this week or early next week. At that point we can reevaluate the situation.

Let me know if there's anything else I can do for you.

Best Regards,

[steve.queen]

jorge.garcia

Over half the week is over and still no word on the release that fixes the proxy problem. So I guess early this week is out. What's the next guess? I would not have subscribed if I had realized this wasn't ready for a corporate user.

Steve Queen

[edwin.robledo]

Hi steve.queen,

Greatly appreciate your participation on the Forum, ideas and suggestions are always welcome.  We are really sorry for the inconvenience regarding the proxy issue.  We do our best to provide the community as accurate information regarding features and releases, but software is a very volatile science.  It doesn't take much for a release to get pushed a bit more time to get it right.  The developing and QA teams wants to make sure that each version has all cases accurately tested before releasing.  Again, we apologize for the inconvenience.  

With all that stated, the updated version is in its final stages, so it will be available anytime now.

Best Regards,

Edwin

[brouhaha0]

I haven't yet done it with Eagle 8, but for years I've run Eagle 5, 6, and 7 installed under /opt/eagle<n>, e.g., /opt/eagle7.  As root I create the directory, set the ownership of the directory to the user I'll install as (e.g., "chown eric /opt/eagle7"), install Eagle into it, then recursively change the ownership back (e.g., chown -R root /opt/eagle7").

[colin.mann]

I know this is a bit old now, but can't find any information on the proxy for Eagle v8. I'm guessing it uses the auto-proxy settings in windows, but doesn't prompt you for user/password. Is there going to be a fix for this for proxy's that need a user/password? Incredibly frustrating as we have just purchased an expensive license when I'm realizing now we probably should've gone with different software. 

[rachaelATWH4]

---

@colin.mann wrote:

I know this is a bit old now, but can't find any information on the proxy for Eagle v8. I'm guessing it uses the auto-proxy settings in windows, but doesn't prompt you for user/password. Is there going to be a fix for this for proxy's that need a user/password?

---

Hi Colin,

I don't use Windows at all but a quick Google showed this: https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/adding-credentials-to-window...

It looks like you can configure the credentials for the proxy within Windows itself so I imagine, if EAGLE is using the built in Windows functionality in this respect, then possibly that might solve the issue for you. I can't test this out unfortunately as I am running EAGLE on macOS and don't have a proxy in my connection.

---

@colin.mann wrote:

Incredibly frustrating as we have just purchased an expensive license when I'm realizing now we probably should've gone with different software. 

---

It can be frustrating when things don't go as straightforwardly as you were expecting, but other software will likely just have a different set of frustrations. I've used several different ECAD tools from very cheap to very expensive over the years and none have given a frustration free experience, EAGLE being by far the least frustrating for me. The big benefit for EAGLE is that you have a very big community of users willing to help and Autodesk tech support staff who will work really hard to get peoples issues resolved. Given the rate of progress of new features being added to EAGLE, I expect once you get past these initial frustrations you'll be happy with your choice.

Best Regards,

Rachael

[colin.mann]

Hi Rachael, 

I came across that article as well, which made me pretty hopeful. So I went through upgrading my system to Windows 10 (not as easy as it sounds when you have to rely on a slow IT department to do it for you). Then went to make a new credential only to find out that my company blocks that feature. Probably for similar reasons to using the user/pass option in the first place. Any other ideas?

It's pretty frustrating to me since I've been using Eagle for over 10 years now, and feature-wise, I haven't seen dramatic changes in the last few years, with the exception of them making it harder for me to use software I paid for. Also, it's just really not that hard to add proxy settings to their settings. This isn't some new concept that companies are using, Autodesk needs to wake up, assign the task to a programmer, which will probably take them 1 day to code, then put an end to all of these proxy questions people are constantly posting about.

[jorge_garcia2]

Hi colin.mann,

I hope you're doing well. EAGLE will automatically use the OS proxy settings so assuming those are properly setup you should have no problems.

However I think solving this is going to require some cooperation by your IT department. Normally if you can download software on to your machine then EAGLE will work since the licensing mechanism just uses port 80 the standard https port on most machines. I would discuss with them if that port can be opened up to allow EAGLE to perform the needed operations.

I will pass your request along to one of our devs who deals with this area and either him or I will get back to you shortly.

Let me know if there's anything else I can do for you.

Best Regards,

[colin.mann]

Hi Jorge, 

Thanks for the reply. The OS proxy settings (windows 10) are properly setup, however, windows does not allow for user/password type proxies in the auto configuration. Unfortunately, there is no budge on this from our IT department as we are a government facility with very strict security restrictions. This doesn't mean we can't access the internet, it just means the developer needs to provide a field, either in the settings of the application or as a pop-up when attempting to connect. All web browsers/applications that access the internet have this functionality built in for this specific reason. If Autodesk is going to rely so heavily on the cloud, it should really take the time to do it properly. Hopefully they can update all of their applications in the same way, as I have the same issue with Fusion 360 and I'm assuming all other autodesk applications as well.