Loyalty discount not available outside US and Canada

[cgkennedy]

Why is the 50% Loyalty discount for existing Eagle users not available out side the US and Canada, e.g. Australia.

Thanks 

Colin.

[danders.dev]

looks like only some customers got the 50% discount offer as well... i sure didn't....

[jorge_garcia2]

Hi danders, Hi cgkennedy,

I contacted our sales team on this, they are investigating. If you previously purchased a license of EAGLE you should have received the offer as far as I know.

I'll report back once I have more information.

[rachaelATWH4]

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@jorge.garcia wrote:
Hi danders, Hi cgkennedy,

I contacted our sales team on this, they are investigating. If you previously purchased a license of EAGLE you should have received the offer as far as I know.

I'll report back once I have more information.

---

Hi Jorge,

As you know I have previously purchased a v7 Ultimate license but I have not received any offer for a discount on a v8 license. Could it be because I purchased through a reseller who is no longer an EAGLE reseller now v8 is released? I purchased my license through Eurocircuits.

Best Regards,

Rachael

[jorge_garcia2]

Hi cgkennedy,

In your case, you need to purchase through the Australian estore it seems you are going through the US estore. Please try going through the australian estore the code should work for you then.

Please mark as solution if this solves your issue, if not reply again.

Best Regards,

[jorge_garcia2]

Hello danders,

Please contact lourdes.vasquez@autodesk.com with your serial number and she'll help you out.

Best Regards,

[jorge_garcia2 · Accepted solution]

Hello Rachael,

Your order would have been processed by Germany. Contact lourdes as I have suggested below and she will be able to help you out, reply with your serial number.

Best Regards,

[cgkennedy]

Hi,
Thank you for your reply, but the Australian site will not accept the
code, says it is invalid.

Regards,
Colin

[jm2morri]

I didn't get the offer sent to me, I had to go directly to Lourdes.

Still waiting for info about how limited the "limited time" offer is.

James.

[jorge_garcia2]

Hi Colin,

Ok, I'll reach out to the Australian e-store team so that they can help you.

Let me know if there's anything else I can do for you.

Best Regards,

[jorge_garcia2]

Hi James,

We haven't been told how long it will run for, just for a "limited time". You now know as much as I do about how long that promotion will last.

I wish I had more info but I don't, I figure it will be available for a while to attract our customers to come over, since many customers are in "wait and see" mode that makes me think it will run for a bit. However, that just my gut instinct on it, nothing official.

Hope this helps.

Best Regards,

[james.alfordXTELW]

Another Australian that missed out here.

Hard to justify the full price of V8 when we purchased V7 Ultimate less than 12 months ago!

James

[jorge_garcia2]

Hello James,

I hope you're doing well today. Please reach out to lourdes as I mentioned earlier so that you can get the discount, the promotion is still currently running so it's not to late. PM me if you need more details.

Best Regards,