Eagle 8.0.2 Blank Screen on Load

[Anonymous]

I have just installed Eagle 8.0.2 but it will not start, it just opens a blank window. I have read through the other related forum threads and none of the solutions or suggestions have made a difference.

Ransomeware aside (which is a HUGE problem), how can I justify $500 a year for a program that does not even work?

Eagle 8.0.2 (latest at time of post)

Windows 7 Professional 64-bit

6GB RAM

Intel Xeon W3520 (2.66GHz)

Radeon FirePro V5900

As per other threads:

I have updated my graphics drivers but it made no difference.

I have tried removing the space character in the installation path but it made no difference.

I have tried running as administrator but it made no difference.

I do not have AdAware or associated browser addons installed.

I am not able to test turning off my antivirus (webroot) because I do not have sufficient privileges from IT.

I AM behind some sort of corporate firewall/port filtering/proxy mechanism which was installed after a prior security breach / virus. I don't know the details exactly but I know some websites will not load if they require certain types of secure connection (if I go to reddit for example it loads a browser error NET::ERR_CERT_AUTHORITY_INVALID). I do not have a problem logging into the Autodesk website through my browser.

My workstation is part of a domain network.

How do you get this program working?

[jorge_garcia2]

Hi @Anonymous,

Thank you for your participation here and I'm sorry to hear that you are running into issues getting EAGLE to run. EAGLE normally uses the standard https ports so as long as those are open you should be OK. In the worst case scenario, EAGLE would be using the proxy services that have been enabled on your machine(I'm assuming here that your IT department setup a proxy).

I definitely think it would be good to have your IT department involved to see what restrictions they have put on your machine. The Radeon card you are using concerns me a bit, since these types of issues have shown up predominantly with Radeon graphics cards.

I would encourage you to double check the videos driver, if you have the latest then try going one prior. All of these issues so far have been resolved by adjusting the drivers.

I'll contact our developers and see what else I can find out.

Best Regards,

Jorge Garcia

[Anonymous]

I do not know if there is a proxy installed on my local machine, the filtering might instead be in the form of a dedicated IP gateway device doing the filtering for our network. Unfortunately, our IT is partially outsourced and I would need specific instructions or questions to provide them.

You say you are concerned that I am using a Radeon video card - I am MORE concerned that you are concerned about this - they are one of the top 2 graphics card chipset manufacturers and I have not have a problem with any other software suites using the cards or older drivers. Including those from your competitors (such as Solidworks being used on this machine in the past as well as many other tools with no issues).

As for drivers, I have already tried two different driver versions with the same result. Again, it does not inspire confidence to learn your product is so fragile to driver releases - nor to learn there are so many minor things that could go wrong and prevent me from using  - even loading the software. I never had any trouble with older versions of Eagle I am so far very unimpressed with the changes.

If there are some potential problems using a proxy or filtering software, please provide the exact technical requirements I can bring to IT for them to verify.

P.S. it seems to be a further mistake to limit support by email and phone to subscribing customers only - I had the intention of buying a subscription until I couldn't get the software to load - I wanted to request direct support to get the program to load so I can verify I want to buy it - but I essentially have to knowingly buy a subscription for software proven not to load on my PC so I can get real support and then hope and pray that maybe the issue can be resolved after I am out the money. You really should offer free direct support at least for pre-sales installation. I pretty much cannot fathom any of the business decisions your company is making to purposefully provide new and existing customers the worst and most undesirable experience possible. 

[jorge_garcia2]

Hello @Anonymous,

Thanks for clarifying the IT situation. When I mentioned Radeon, I didn't mean to imply that the issue is with ALL Radeon cards so I apologize for the oversight on my part. Some of the older cards created issues with our graphics library, the situation has improved with the release of 8.0.2.

With the introduction of new development resources there have been some major changes with the infrastructure of EAGLE and this has resulted in the issues some of our users are experiencing. They will be corrected, we have three releases in the span of a little over a month so we are committed to re-establishing EAGLE's stability as quickly as possible.

I'm going to put the proxy situation to the side for the moment, because even if there was a problem there it wouldn't stop EAGLE from displaying a proper login screen. Since you have tried the solutions mentioned in the other threads maybe you have already tried this, but can you try uninstalling the C++ redistributable?

Here's the procedure: https://forums.autodesk.com/t5/eagle-forum/eagle-8-0-2-blank-screen-on-load/td-p/6906897

Let me know if you continue to run into problems.

Best Regards,

[jorge_garcia2]

Hi @Anonymous

I just spoke to the developers. Could you confirm that you IT department keeps Port 443 open? From your description of the issue it looks like EAGLE can reach the server but can't get the data.

Could you also ask them if there are any restrictions to the traffic that is allowed through that port?

I think the answers to those two questions will be very helpful for getting this resolved.

Best Regards,

[Anonymous]

The link you provided for the "procedure" to uninstall the C++ redistributable is just a link to this forum thread - it is not a correct link to instructions.

Please also confirm, once you provide the correct link, I assume you would want me to re-install the distributable after I uninstall it?

[Anonymous]

Please also be advised that this workstation has many other software suites and tools installed including visual studio and possibly various windows ADKs - I have 20 different C++ redistributables installed of various years and sub versions to support the installed software including the following versions:

1x 2005

1x 2005 (x64)

3x 2008 (x86) 9.0.30729.x (17, 4148, 6161)

3x 2008 (x64) 9.0.30729.x (17, 4148, 6161)

1x 2010 (x86) 10.0.40219

1x 2010 (x64)10.0.40219

2x 2012 (x86) 11.0.x (60610, 61030)

2x 2012 (x64) 11.0.x (60610, 61030)

2x 2013 (x86) 12.0.x (21005, 30501)

1x 2013 (x64) 12.0.21005

2x 2015 (x86) 14.0.x (24210, 24215)

1x 2015 (x64) 14.24215

I am hesitant to make a lot of changes which might cause adverse effects to other functioning software but if you could be specific about the version you would like me to reinstall for Eagle I will try it.

Also, I have reached out to my IT department and they are verifying if there are any potential restrictions to port 443 - I do not have an answer yet.

[jorge_garcia2]

Hi @Anonymous

I'm sorry about the link, I was reporting the issue to the devs as I wrote the post. My mistake here is the correct link:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-remove-and-reinstall-Microsoft-Visual-C-Runtime-Libraries.html

The redistributable that needs to be reinstalled is:

Microsoft C++ Redistributable 2015 (x64) 14.0.24215

Let me know what they tell you about the port openings.

Best Regards,

[Anonymous]

As you suggested, I uninstalled C++ redistributable 2015 (x64) 14.0.24215 and reinstalled from the link you provided - it did not make any difference. I noticed that the installer did not put back the same version instead it installed 14.0.23026 - not that it probably makes a difference.

I then repair installed all the rest of the versions from the link with no change.

I have not heard back from my IT department about the restrictions that may be on port 443, however I was told that if there are restrictions the company will not remove them. While waiting I have tried to do more investigating on my own as much as I can - using the windows resource monitor I attempted to track the network traffic being generated from Eagle.exe when I start the program, I can see that it tries to make several (10+ ?) connections on startup, many of which are to AmazonAWS but there are two destinations which appear to be blocked by my company's DNS proxy / filter. Those domains include:

1e100.net

akamaitechnologies.com

If I try to ping or tracert these domains I get an error that the DNS cannot be resolved which tells me my company is likely blocking them. I suspect this might be the cause of the program freeze / white screen - do you have a workaround? I do not know why Eagle is trying to connect to these addresses on startup but since they appear to be blocked on our network it is probably causing Eagle to error out - and I know my IT will NOT change our network settings so I have to ask you why the program needs to connect to these servers and how can I work around this limitation?

[Anonymous]

I think that the issue is some how related to the standard version.

If I log in using an account that is linked to the standard paid license version I get the blank screen.

If I log in using an account that I was using for trail of the free version then eagle works as it always has in free mode.

I updated today and I am in a hurry to get something completed but to date I have lost about 5 hours on this. I could have used the free version to get where I need to be!

[Anonymous]

You have having a different problem than me, I am not even able to see the login screen it is blank.

[Anonymous]

I don't think that I am having a different issue. Well not entirely anyway.

So when I downloaded 8.0.2 originally I got the log in screen. I typed in the details for the paid account and ticked the keep me logged in box. Then I got the blank screen. Closing and reopening resulted in blank screen. I have uninstalled 8.0.2 and reinstalled it. I got the blank screen straight away after the checking internet connection screen. It has been that way ever since.

I have logged in using a difference machine, leaving the keep me signed in unticked. Paid account I get blank screen. Closing and login using the free account everything works as of the free version limitations.

I believe the issue to be on Autodesks side and there is no issue with my machines. There is something relating to the subscribed account versus the unsubscribed account.

[wawrzo1970]

Sorry for my bad english....

I installed version 8.0.2. At the start you can see only white screen. The opening of the project resulted in the appearance of the menu and other windows. But the subsequent commissioning and white screen again.
I uninstalled version 8.0.2 and installed version 8.0.1 - everything is OK.
Certainly, the problem lies in the distribution 8.0.2. I use the free version.
Windows 10x64 DELL M2800

[Jeroen_kattuk]

I got the exact same probelm as Nicholas54.

Got Eagle 8.0.2 today, installed it, it opens the load screen, and then it goes blank

This is what happened when i opened the con .exe file.

The thing is that i also have an AMD firepro videocard.

I hope this get fixed soon, because i am doing an intership and have a tight schedule.

[edit]

i see that the 8.0.1 version is working, but i cant download it anywhere, any tips?

[Anonymous]

Same problem here. Black screen, can't do a thing. I have 8.0. Haven't used it in a couple weeks. No changes whatsoever to computer, no new software etc. Launched Eagle today, black screen. Uninstalled then reinstalled from 8.0 installer, no improvement. No corporate firewall, just home computer. Dead in the water, please help.

[jorge_garcia2]

Hi @Anonymous @Anonymous @Jeroen_kattuk @wawrzo1970 @Anonymous,

Sorry to grab all of you at once. The net result you guys are seeing is the same however the causes seem to be different. I'm already in private message discussions with some of you, for the other expect to be PM by me today or tomorrow I may need some specific information about your setup to start narrowing down the various issue resolved.

If you guys can be alert to those messages and respond at your earliest convenience then we can get this sorted quickly.

Let me know if there's anything else I can do for you.

Best Regards,

Jorge Garcia

[jorge_garcia2]

Hi dcarpenter131,

Try installing the latest 8.0.2. Try updating your video drivers when you have a chance that has helped some people. I think it will work in your case because you don't have any corporate IT restriction that we have to investigate.

Let me know if there's anything else I can do for you.

Best Regards,

[Anonymous]

I don't like the implication that you might be PMing others for information "maybe tomorrow" - that implies that a potential fix is still days away a minimum. How can we get more immediate support?

I also don't agree with your assessment that all of our problems are for different reasons. Nobody knows that. I happen to be behind a corporate firewall but that has not been proven to be the issue - the link you provided me in PM did load indicating it is not blocked by my corporate firewall, so the only thing we do know is that multiple people are having this problem with version 8.0.2 either with new accounts or after logging out.

Someone said they got version 8.0.1 working, I would test this but I do not have an installer for that version. Does Autodesk have a support page with different versions available for download? I would like to see if it is a bug in 8.0.2 or not.

[rachaelATWH4]

---

@Anonymous wrote:

Someone said they got version 8.0.1 working, I would test this but I do not have an installer for that version. Does Autodesk have a support page with different versions available for download? I would like to see if it is a bug in 8.0.2 or not.

---

Jorge,

Could you get all the 8.x.x release downloads put up onto the old CADSoft FTP server so they are available there for archival purposes the same as all the pre v8 EAGLE installers please? It seems it should be fairly trivial to put them up there and completely consistent with how things have been archived in the past. Also, Matt did state that all installers for all previous versions would be made available so this seems as good a way as any.

Best Regards,

Rachael

[jorge_garcia2]

Hi Nicholas,

I've already PM'd everyone I like to always give a margin. I said the causes seem to be different, no one knows for sure yet and all hands are on deck right now looking into this. Once I have more information I'll post again.

I'll find out about the installers and get back to you.

Best Regards,