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Post 1 of 18
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Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk account."

503 Views, 17 Replies
02-13-2017 04:47 AM

 

I've a problem with Eagle 8.0.1,  launch keeps on failing on Mac OS X Yosemite 10.10.5  due to "...some problems with my Autodesk account".

I purchased a 1-month standard license for Eagle 8 and used it correctly with Eagle 8.0.0 .

On my computer Eagle 8.0.0 and 7.7.0  are still installed.

Attached is the error window.

 

 

Thank you.

Hello Francesco,

You should setup your account credentials. If EAGLE didn't ask for them then that would indicate a problem. If you can get to the EAGLE control panel then go File > Sign Out and that should clear the licensing info that has been cached.

If you can't sign out. Then you can manually delete them and then start EAGLE again and it should ask you for your credentials. The file is:
~/Library/Preferences/com.autodesk.EAGLE\ 8.0.1.plist
Go ahead and delete it. After you have deleted it run the following command in a Terminal:
killall -u $USER cfprefsd

Please accept as solution if this solves your issue. If not please reply and we'll look into it.

Best Regards,

Post 2 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

02-13-2017 01:23 PM in reply to: FrankEagle
Hello Frank,

I hope you're doing well. Have you tried again since?

I just tried 8.0.1 on my Mac with 10.12.3 and the service is running. Is there anything special about your internet connection? Do you have to go through a proxy?

Please let me know and we will try our best to get to the root of the problem.

Let me know if there's anything else I can do for you.

Best Regards,

Jorge Garcia
Product Support Specialist for EAGLE
Post 3 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

02-14-2017 01:57 AM in reply to: jorge.garcia

Hello Jorge, 

 

 

My internet connection is working and has no proxy. I also tried from a different LAN, with the same result.

 

I was thinking...I never set my account credentials on the last downloaded version, 8.0.1.

 

Should I? How?

 

Thank you for your help.

 

Best regards,

Francesco

Post 4 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

02-14-2017 11:49 AM in reply to: FrankEagle

Hello Francesco,

You should setup your account credentials. If EAGLE didn't ask for them then that would indicate a problem. If you can get to the EAGLE control panel then go File > Sign Out and that should clear the licensing info that has been cached.

If you can't sign out. Then you can manually delete them and then start EAGLE again and it should ask you for your credentials. The file is:
~/Library/Preferences/com.autodesk.EAGLE\ 8.0.1.plist
Go ahead and delete it. After you have deleted it run the following command in a Terminal:
killall -u $USER cfprefsd

Please accept as solution if this solves your issue. If not please reply and we'll look into it.

Best Regards,


Jorge Garcia
Product Support Specialist for EAGLE
Post 5 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

02-14-2017 12:03 PM in reply to: jorge.garcia

Yes it worked.

 

1. I signed out on Eagle 8.00

2. I started Eagle 8.0.1 and it asked me for credentials, then it started correctly

 

Thank you Jorge.

 

Best regards, 

Francesco

Post 6 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

03-09-2017 11:24 PM in reply to: FrankEagle

Hello,

 

same problem with me, but with Eagle 8.0.2. It worked fine until yesterday. This morning I could not login. The 'Continue' button didn't work. Yes, we did pay the license.

 

I was unable to apply the solution proposed earlier in this post. I could not even find the *.plist file, neither could I find its directory.

 

Any help?

 

Thanks,

Daniel

 

Post 7 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

03-10-2017 10:27 AM in reply to: DanCH8544
Hi Daniel,

The servers were out for part of yesterday. Could you try again today?

Let me know if you continue to run into problems.

Best Regards,

Jorge Garcia
Product Support Specialist for EAGLE
Post 8 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

03-13-2017 12:10 AM in reply to: jorge.garcia

Hi Jorge,

 

still not working this morning. We also got an e-mail from your Customer Support, telling us that they reset our password. Still not working.

 

Frankly, if the Software that WE bought, doesn't work because YOUR servers are down, then you have a serious problem. I am an EGALE user for more than 20 years. What is going on now is disappointing.

 

Regards,

Daniel

 

 

 

Post 9 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

03-13-2017 11:54 AM in reply to: DanCH8544

Hello @DanCH8544,

I hope you're doing well today. It would seem then that something else is at play here.

I haven't seen you mention what operating system you are on, however if you are on Windows, then you have to look else where it's actually in the Windows Registry.

Try clicking on your start menu and type regedit followed by enter. You'll find you current license under:
HKEY_CURRENT_USER > Software > Autodesk

Find your current eagle version and clear the subscription information.

Now start EAGLE up again and log in again. Does it work?

Best Regards,


Jorge Garcia
Product Support Specialist for EAGLE
Post 10 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

03-14-2017 12:10 AM in reply to: jorge.garcia

Hello Jorge

 

I removed the 'subscription' from the EAGLE 8.0.2 folder in the registry. That didn't make any difference. Still can't login. I will send you a private mail with a print screen of the registry. So you may look whether there is something wrong with it.

 

Thanks,

Daniel

Post 11 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

03-14-2017 09:15 AM in reply to: DanCH8544
Hi Daniel,

I saw the screenshot and it still showed the licensing info so I assumed that you hadn't deleted it yet. When you delete it and login again does EAGLE work now?

Make sure to delete all of the subscriptions if you have multiple installs of EAGLE on the machine.

Best Regards,

Jorge Garcia
Product Support Specialist for EAGLE
Post 12 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

03-18-2017 12:39 PM in reply to: jorge.garcia

I have the same problem: When I want start EAGLE, I only get this message: 

 

Oops… an error occurred

We’re experiencing some problems accessing your Autodesk account.
Please try again later.

 

Since 2 weeks Smiley Sad I've tried to delete the KEY in the Registry, didn't helped. Anything else I can wipe out? Of course I've tried install new, start new, all the basic troubleshooting stuff.. Switching Firewall and MS Defender off doesn't matter too.

 

System is Windows 10 Enterprise LTSB. An EAGLE 7.7.0 is on my Computer as well.

Post 13 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

03-19-2017 11:35 PM in reply to: msb71348

Hello msbxxxxx

 

Deleting the registry didn't do the job for me neither. The support guys from Eagle at Autodesk are currently looking at my case. I guess they will provide information at this thread as soon as possible.

 

 

Regards,

Daniel

Post 14 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

03-20-2017 10:30 AM in reply to: DanCH8544

I'm realy keen on getting a solution for this problem. I need my EAGLE as soon as possible Robot Frustrated

Post 15 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

03-22-2017 11:27 PM in reply to: msb71348

They are at it. Apparently they did something on their (server) side. But still no solution for me. How about you. Solved the problem?

 

Regards,

Daniel

Post 16 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

03-22-2017 11:46 PM in reply to: DanCH8544

Sorry guys, have you tried uninstalling and reinstalling EAGLE?  Also, do you use a proxy?  We made changes server-side several weeks ago but fixed the issue a handful of users were experiencing related to this, within 6 hours.  There shouldn't be any issues with accessing the license server or the software.

 

Can you check the accounts.autodesk.com page and let me know whether you can access that page also?  If so, can you try installing 8.1 and see if that fixes the issue you're having?

 

Best regards

 

Matt 

Post 17 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

03-26-2017 10:57 AM in reply to: matt.berggren

I tried:

- EAGLE 8.1, uninstall, reinstall, a few times...

- different internet connections

 

I can logon on to accounts.autodesk.com.

 

While installing / opening EAGLE, I'm never asked to sign in. EAGLE seems to know my account, even after reinstalling and deleting the key in the registry.

Post 18 of 18

Re: Eagle 8.0.1 "We’re experiencing some problems accessing your Autodesk a

03-27-2017 06:44 AM in reply to: msb71348

Hi msb71348,

Please close any libraries, board, schematic or CAM Job you might have open.  From the EAGLE control panel click on File/Sign Out.  Please let me know if  you are able to sign back in with your Autodesk Credentials.

 

 

Screen Shot 03-22-17 at 06.55 PM.PNG

 

Best Regards,

Ed

 


Edwin Robledo
Technical Support Specialist EAGLE
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