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TrueView Will Not Display Start Page after 2025.1.1 Update

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anthony_footitTC8UC
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TrueView Will Not Display Start Page after 2025.1.1 Update

I've gotten a request from our security department to update to the 25.0.58.0 version to 25.0.154.0 through the enterprise.  When I install the newer version, it launches correctly the first time and displays the start page with thumbnails of recent documents.  However, on the second launch it displays what looks like a browser error.  (See attached screenshot, but heck I'll type it out here too.)  I've contacted security to see if this is a firewall issue, but this doesn't look like a normal URL.

 

Hmmm... Can't reach this page

 

It looks like the webpage at https://installed-components.autodesk/Support/ApplicationHome/index.html?prod=dwgviewer&lang=en-US&o... might be having issues, or it may have moved permanently to a new web address.

 

ERR_FAILED

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This issue is also occurring with some of our users testing AutoCAD 2024.  I was also able to determine that it's not hitting any outside resources--the app can't seem to find a local file/path.  

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