DWG TrueView 2017 does not launch

[chiangn]

Hi,

I just installed DWG Trueview 2017, but it doesn't work.

I double click the icon but the program does not launch, and there is no error message jumped out.

I unstand there are some similar posts in the comuunity forum, and I have tried:
1) un-install/re-install the package, after modify the WIN registry editor correctly.2) add /nohardware in the end of the command to launch the software. 

but neither of them works.

Note that I have also tried to install this tool on two different computer, but I still cannot launch it.

I wonder if there is someone who has met this issue recently, and has some brilliant way to solve the problems. 

Cheers,

Nai-Yuan

[pendean]

Windows version?
Did you restart the PC yet?

What does the Windows System Monitor report as going on in the background?

[chiangn]

Hi Pendean,

Thanks a lot for your reponse.

I am using Window 7.

I did restart the PC several times, but the problem still exists.

Do you mean Performance Monitoring? I tried the tool but it seems nothing wrong.

The usage of processors/memory does not change much when I launch the TrueView application.

Additionally, from Windows Task Manager, I can see dwgviewr.exe appears as soon as I double clilk the trueview icon.

However it disappears without any error message, after 1 or 2 seconds. 

Thanks,

Nai-Yuan

Do d

[chrisa.at36]

Hi Pendean,

Have you had any luck in launching DWG Trueview??

I am running W8.1 and having same problems as you list. There was no systems criteria listed for the app before I downloaded. I have a few older plans I want to print so I might have to find someone with ACad who will hard copy them for me.

[daniel23niculescu]

Hi,

The same problem also here, I tried TrueView 2016 and 2017, with the same bad result !

Windows 10.

[pendean]

Explore these options, you might have a system level issue https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Troubl...

[daniel23niculescu]

Hallo,

Thank you for your answer.
But, after I have done what it is written in that link, still nothing changed !

[pendean]

Select the shortcut for DTV2017, right-click over it and select RUN AS ADMINISTRATOR: does it?

Also try this if the above fails to start it up https://support.microsoft.com/en-us/help/331796/perform-a-clean-startup-to-determine-whether-backgro...

[daniel23niculescu]

Hallo,

Running as administrator doesn't work ....it makes the same !

[daniel23niculescu]

Did stopped the Antivirus and the firewall !
Performed a clean uninstall with MicrosoftProgram_Install_and_Uninstall.meta.diagcab and then reinstalled !
To be mentioned that other similar programs are working (DWG see 2017)
Made update for the graphic card,
All the updates for windows 10 are installed

[davidw]

When my user tries to launch TrueView  I see these two errors in the event log:

Log Name:      Application
Source:        .NET Runtime Optimization Service
Date:          2/6/2017 8:17:25 AM
Event ID:      1101
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Fluor-Spare.rwcb.local
Description:
.NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile C:\Program Files\Autodesk\DWG TrueView 2017 - English\accoremgd.dll because this image is a 64bit assembly; try using 64bit ngen instead.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime Optimization Service" />
    <EventID Qualifiers="0">1101</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-02-06T13:17:25.000000000Z" />
    <EventRecordID>20129</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Fluor-Spare.rwcb.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>.NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile C:\Program Files\Autodesk\DWG TrueView 2017 - English\accoremgd.dll because this image is a 64bit assembly; try using 64bit ngen instead.
</Data>
    <Data>C:\Program Files\Autodesk\DWG TrueView 2017 - English\accoremgd.dll</Data>
  </EventData>
</Event>

Log Name:      Application
Source:        Application Error
Date:          2/6/2017 8:17:59 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Fluor-Spare.rwcb.local
Description:
Faulting application name: dwgviewr.exe, version: 27.0.301.0, time stamp: 0x5811c6dc
Faulting module name: acdb21.dll_unloaded, version: 0.0.0.0, time stamp: 0x5811a6b3
Exception code: 0xc0000005
Fault offset: 0x000007fee305e1a4
Faulting process id: 0x3f8
Faulting application start time: 0x01d2807b6c89288a
Faulting application path: C:\Program Files\Autodesk\DWG TrueView 2017 - English\dwgviewr.exe
Faulting module path: acdb21.dll
Report Id: ad9374c3-ec6e-11e6-a0db-b083fe83e056
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-02-06T13:17:59.000000000Z" />
    <EventRecordID>20131</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Fluor-Spare.rwcb.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>dwgviewr.exe</Data>
    <Data>27.0.301.0</Data>
    <Data>5811c6dc</Data>
    <Data>acdb21.dll_unloaded</Data>
    <Data>0.0.0.0</Data>
    <Data>5811a6b3</Data>
    <Data>c0000005</Data>
    <Data>000007fee305e1a4</Data>
    <Data>3f8</Data>
    <Data>01d2807b6c89288a</Data>
    <Data>C:\Program Files\Autodesk\DWG TrueView 2017 - English\dwgviewr.exe</Data>
    <Data>acdb21.dll</Data>
    <Data>ad9374c3-ec6e-11e6-a0db-b083fe83e056</Data>
  </EventData>
</Event>

[cvbt-thailand]

I received the same error message after installing DWG TrueView 2018.

[pendean]

The Installation Forum is the best place for these types of questions https://forums.autodesk.com/t5/installation-licensing/bd-p/24

[cvbt-thailand]

Thanks,  The problem has gone away.  I think I uninstall DTV 2015 after installing 2018.  I think I cleared it up by going to uninstall, selecting repair and then rebooting.