Hello, I'm running into an installation issue with DWG TrueView 2015 and Microsoft Word 2010. After installing TrueView as administrator, I can open Word as administrator without issue. But when the user opens Word, he recives an error that the installation of DWG True requires Admin privileges, which the user purposely does not have. The user is able to use DWG TrueView for their purposes despite this error in Word, but doesn't want to deal with this popup everytime Word is opened. Is there a way to disable the Word integration?
I have already tried repairing DWG TrueView as well as removing the available features, then restarting Word as the user, but still receive this error. I also poked around the user's %appdata%\Autodesk directory for a configuration file to alter this behavior & the users registry for a setting to change, but didn't find anything.
Hello Markus,
we are using VMware View, and I have install on a master-image. So it's easy to remove the installation and install with .mst.
But all other ways are possible too.
Regards Falk
I installed the 2016 version on a computer and then I created a normal user to test if he could open Word 2010 (x86).
Initially, I used the command "runas" and I had the error of opening setup.
After validation in the event viewer, I understood that we should not "open as a different user" because the registry keys are not created in the "HKCU/Software" user registry because DWGTV 2016 has never been opened in its own session.
I logged into my test user's session and I opened DWGTV 2016. It automatically added the missing registry keys and then Word opened without errors.
So I deleted DWGTV 2016 and installed 2017. I deleted my first test user to not use the same and created a new standard user.
In his session, I opened Word and I automatically had the same error until I had in DWG 2016.
I then opened DWGTV 2017 and closed it. After that, Word opened without errors.
It seems that DWGTV must be opened first to solve the problem but as my previous case with DWGTV 2015, I had an exception and it was not working.
It is difficult to diagnose a problem through a conversation but if I believe the mistakes that you have in your observer of events, it is the same as my standard user has had it would not open DWGTV before Word.
You can test if your standard user receives these registry keys "HKCU \ Software \ Autodesk \ DWG TrueView \ R15 \ dwgviewr-0001: 40" when it opens in 2017 DWG TV before you open Word.
If not, try with a new user (which did not exist before the test) and tell me if the registry keys are created when Word opens well and thereafter well.
Hello Falk,
took some time ...
Okay I have checked what I did for the last project, but I it is not 100% the same as for your requirements.
Best here is to use active setup and trigger the "per user" install the 1st time a new user log on.
I have made a basic msi which do this. The msi checks which TrueView 2017 64-Bit version you have (ENU, FRA, JPN) and then create the registry key for active setup.
Then when new user log on, in the background the "per user" installation of TrueView is triggered (the same as when you open TrueView the 1st time).
You have to install the MSI with admin rights.
The user install in the background works with the rights of the normal user.
I have tested this with Windows 7 64-Bit, should work also with 8/8.1 and 10, but not yet tested.
For further questions do not hesitate to ask me.
The msi you can have "as is".
regards
Markus
Hello Markus,
at first, this works like described and it's a good solution for physical PC's.
But in a VDI we have longer login time for all users and only one of hundred will use TrueView.
Everytime user logs on, setup must be done. It will boost the boot storm, in morning hours, when users logs on.
Do you see any possibility only to trigger setup or that message " Run Setup .... ", when user starts DWG TrueView ?
Regards Falk
Falk,
okay I understand. To suppress the trigger you can create the key
HKCU\Software\Autodesk\DWG TrueView\dwgviewr-0001:409
Then in general the "per user" install for TrueView is suppressed.
So you should not get the error message if you open some other software. But if a "new user" tries to open TrueView the "per user" install is also not triggered.
It is possible to modify the TrueView installation package, that it use an other trigger ...
Give me some time, that I can think about and give you a solution.
regards
Markus
Just one comment on the msi.
The "per user" setup is only executed the first time a user logs on.
All following log on's the setup is not executed.
But yes, the 1st time a new user log on it takes some more time, because the "per user" trueview setup is executed.
regards
Markus
Okay, found a solution that works for you.
"per user" install is only triggered if you open TrueView.
You have to apply a transform when you install. Which version of Trueview 2017 do you use ? 64-Bit I suppose and only English and/or FRA / JPN
I create a transform for you which you have to apply during the setup.
regards
Markus
Okay Falk,
this should solve your problem. I created a transform, so that TrueView 2017 "per user" install is only triggered if you open via installed shortcuts.
Modify your setup.ini file and copy the attached .mst file to your installation, try and let me know if it works as expected.
The Transform is only for TrueView 2017 64-Bit English !
regards
Markus
Hello Markus,
thank you very much, that works for me. You are the geek!
When a new user klicks on a dwg or dxf ist does not work, but it's no problem, he had to start TV first.
Best Regards Falk
Hi Markus,
I have the same problem with word after the installation of the DWG true view 2015. With the user account, the installation appears when I open Microsoft Word. Can you tell me the solution?
Thanks
Marco D'Arienzo
Hello Marco,
go to page 2 of this thread und download my "hotfix". If you do not want to install my msi package you can also follow the instructions from @gunmanwar . He explained in detail what to do.
regards
Markus
good man the word 😄
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