Self-extracting (Windows) installer runs idle for hours

[Anonymous]

I recently posted a question in this forum, and in the meantime, tried to upgrade my 2014 DWG TrueView to 2018, removing version 2014 prior to launch (an action I regret!) The self-extraction step ran idle for hours, until I killed the process. I tried both 64 and 32-bit versions, then 2019 versions, to no avail. Same with version 2014 that I could locate on the AutoDesk website. I was able to install version 2013, the last version that doesn't use an _sfx.exe installer but a plain exe. What causes this? It is not browser-related, since I first launched the downloaded installer from the Windows Explorer.

[m_latz]

read this KB article, could be the reason for your problems:

https://knowledge.autodesk.com/search-result/caas/simplecontent/content/2018-installation-files-not-...

regards

Markus

[Anonymous]

Nope. My Windows 7/64 Professional laptop is always connected to the Internet and I do have the required certificate. It's hard to diagnose the problem since the installer does not report an error message, instead it just idles.

[m_latz]

Hhm, okay may be a problem of a visual cpp runtime, that is not installed or does not work as expected.

regards

Markus

[Anonymous]

Could this be diagnosed for sure and fixed? Otherwise I'll never be able to upgrade in the future.

[Anonymous]

Not being to export a simple line plot to PDF from version 2013, I again try to install version 2018 (32-bit). Still idling at self-extraction step. Can't AutoDesk fix its installer?

[m_latz]

@Anonymous I recommend procmon from microsoft's sysinternals.

Do you know how to use ? If not send me a private message and I will try to help.

regards

Markus

[Anonymous]

Hi,

I have Procmon installed and running. What must I do?

[m_latz]

google/bing for "procmon tutorial"

This should help.

regards

Markus

[Anonymous]

Solved: The installer must be run in administrator mode.

[m_latz · Accepted solution]

Oops, I assumed, that you tried that, but anyway the main thing is, that it works now 🙂

regards

Markus