Save failed

[cjmason]

I left Fusion 360 with a couple documents open last night.  Tonight, I want to save them, and they each give this message:

This happens repeatedly for these files.  I'm afraid to close Fusion because it may loose my work?

Exports to 3fd also fail with this message.  (And one file contains embedded references and so cannot be saved as f3d ?!)

Please help!

-c

PS: Does pressing Command-C on an error message (in bottom left) really clear it instead of copying it to clipboard?!

[cjmason]

Here's the complete error message:

Error: /Stage/BB15.9_0921_MAC/BB15.9/Protein/src/xirang/xirang/vfs/vfs.cpp(410)failed to create temp file in directory:
Error: Save of document ePillMinder v3 v0 failed

Any suggestions would be appreciated.

-c

[HughesTooling]

Have you tried Export and save as f3d from the File menu. It will allow you to make a local copy but you'll lose all the old versions. Unfortunately you can't make a local copy if you have external linked parts.

Mark

[PhilProcarioJr]

Did you run an app like CCleaner that clears junk files off your hard drive while Fusion was open?

I had what appears to be the same issue and thats what was causing it for me.

Fusion creates files in a temp directory when you start it and if you run an app that deletes those you can't save.

Not sure if this is your problem just thought I would share this info.

[matt.pooley]

Hi,

I can confirm Phil's reply, if you are running a tool which deletes temp files while Fusion is open then it can cause these errors. In addition, if your temp folder is set to use a network drive and the connection to that network drive has been lost, then it can cause the errors.

Can you check where your temp folder is currently set and confirm that it is still accessible ? (This is usually the TMP / TEMPDIR or TEMP environment variable)

Regards,

Matt Pooley

On Behalf of the Fusion Dev Team

[cjmason]

Just had this happen again.  I'm not running Carbon Copy Cleaner or anything like that.  I'm not connected to network drives.  This is on Mac OS 10.11.1.

Here's the Fusion process still running on my machine:

> ps auwwxE | grep Fusion
cmason 29844 0.0 0.0 2655252 876 ?? S Thu07PM 0:01.04 /Users/cmason/Library/Application Support/Autodesk/webdeploy/production/7a3b2d2378fae3fb9ca6087aa2563a5ab7a9d68f/Autodesk Fusion 360.app/Contents/Frameworks/AIRMAX/adexmtsv /Users/cmason/Library/Application Support/Autodesk/Common/Material Library/15102001/adexmtsv_prod.cfg -p /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/Neutron//15102001cmason TMPDIR=/var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/ __CF_USER_TEXT_ENCODING=0x1F6:0x0:0x0 HOME=/Users/cmason SHELL=/bin/bash Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.upsJpChhEq/Render SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.gn6ncC6IC1/Listeners PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/bin LOGNAME=cmason DISPLAY=/private/tmp/com.apple.launchd.zcsgfQHL97/org.macosforge.xquartz:0 XPC_SERVICE_NAME=0 USER=cmason XPC_FLAGS=0x0 KMP_DUPLICATE_LIB_OK=TRUE LC_ALL=en_US.UTF-8
cmason 29842 0.0 2.6 7847932 440292 ?? S Thu07PM 20:46.93 /Users/cmason/Library/Application Support/Autodesk/webdeploy/production/7a3b2d2378fae3fb9ca6087aa2563a5ab7a9d68f/Autodesk Fusion 360.app/Contents/MacOS/Autodesk Fusion 360 TMPDIR=/var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/ __CF_USER_TEXT_ENCODING=0x1F6:0x0:0x0 HOME=/Users/cmason SHELL=/bin/bash Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.upsJpChhEq/Render SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.gn6ncC6IC1/Listeners PATH=/usr/bin:/bin:/usr/sbin:/sbin LOGNAME=cmason DISPLAY=/private/tmp/com.apple.launchd.zcsgfQHL97/org.macosforge.xquartz:0 XPC_SERVICE_NAME=com.autodesk.fusion360.519392 USER=cmason XPC_FLAGS=0x1

The TMPDIR mentioned in the Fusion processes' environment does indeed exist:

ls -ld /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/
drwx------  47 cmason  staff  1598 Dec 12 22:05 /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/

however the specific subdir mentioned on the command line does not exist:

ls -ld /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/Neutron//15102001cmason
ls: /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/Neutron//15102001cmason: No such file or directory

Attempting to save a F3D file locally fails with the same error:

/Stage/BB15.9_0921_MAC/BB15.9/Protein/src/xirang/xirang/vfs/vfs.cpp(410)failed to create temp file in directory:

Even if I re-create the ".../15102001cmason" directory mentioned above, the save fails.

This is really causing me to loose significant work.

-c

[matt.pooley]

Hi,

The double forward slash being used in the path is potentially problematic, this looks like a path which is being constructed dynamically, so it could be something that is handled incorrectly in the Fusion code. Since this issue just started occurring again, do you have any ideas of what may have changed to trigger it ?

Regards,

Matt Pooley

On Behalf of the Fusion Dev Team

[sunjac]

Thanks for report this.

could you please check the folder 

/var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/proteinrun

 if it doesn't exist, try to create it then retry the save operation.

if it exists, could you please to use 'ls -l' to get the file access right info? 

this folder should be presented and have write access, and should not be removed on fly.

[cjmason]

Hi sunjac,

I received this error again after leaving Fusion open overnight while regenerating time consuming tool paths in CAM.  Document was saved successfully immediately before starting this operation (and walking away from computer).  Tonight (~24hrs later), got above errors when trying to save.  

Recreating the proteinrun directory does not seem to help:

cmason@fire2:~> ps auwwx | grep -i fusion
cmason         40059   1.3  2.8  8118596 476692   ??  S     6:47PM  57:49.61 /Users/cmason/Library/Application Support/Autodesk/webdeploy/production/7a3b2d2378fae3fb9ca6087aa2563a5ab7a9d68f/Autodesk Fusion 360.app/Contents/MacOS/Autodesk Fusion 360
cmason         40063   0.0  0.0  2655252   7524   ??  S     6:47PM   0:01.35 /Users/cmason/Library/Application Support/Autodesk/webdeploy/production/7a3b2d2378fae3fb9ca6087aa2563a5ab7a9d68f/Autodesk Fusion 360.app/Contents/Frameworks/AIRMAX/adexmtsv /Users/cmason/Library/Application Support/Autodesk/Common/Material Library/15102001/adexmtsv_prod.cfg -p /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/Neutron//15102001cmason
cmason         43325   0.0  0.0  2445076    812 s000  S+    6:36PM   0:00.00 grep -i fusion
cmason@fire2:~> ls -l /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/
total 0
drwxr-xr-x  2 cmason  staff  68 Dec 18 18:36 Neutron
drwxr-xr-x  2 cmason  staff  68 Dec 18 18:35 TemporaryItems
cmason@fire2:~> mkdir /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/proteinrun

[Retry save.]

cmason@fire2:!> ls -l !$
ls -l /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/proteinrun
[No files in this directory after retrying save.]
cmason@fire2:/usr/local/src/grbl> ls -l /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/
total 0
drwxr-xr-x  2 cmason  staff  68 Dec 18 18:37 Neutron
drwxr-xr-x  2 cmason  staff  68 Dec 18 18:35 TemporaryItems
drwxr-xr-x  2 cmason  staff  68 Dec 18 18:37 proteinrun

Where shown above, I tried saving the document again (twice) and got:

Error: /Stage/BB15.9_0921_MAC/BB15.9/Protein/src/xirang/xirang/vfs/vfs.cpp(410)failed to create temp file in directory:
Error: Save of document Wallet Minimal 2 v35 failed
Error: /Stage/BB15.9_0921_MAC/BB15.9/Protein/src/xirang/xirang/vfs/vfs.cpp(410)failed to create temp file in directory:
Error: Save of document Wallet Minimal 2 v35 failed

I also looked at creation time of tmp directories:

cmason@fire2:~ ls -ld -tU /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/
drwxr-xr-x  5 cmason  staff  170 Nov  6 13:47 /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/
cmason@fire2:~> ls -l -tU /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/
total 0
drwx------   8 cmason  staff  272 Dec 18 18:31 T
drwxr-xr-x   6 cmason  staff  204 Nov  7 06:52 0
drwx------  13 cmason  staff  442 Nov  6 13:47 C

cmason@fire2:~> ls -ld -tU /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/Neutron
drwxr-xr-x  3 cmason  staff  102 Dec 18 18:34 /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/Neutron
cmason@fire2:~> ls -l -tU /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/Neutron
total 0

drwxr-xr-x  5 cmason  staff  170 Dec 18 18:57 ToolbarFramework
cmason@fire2:/usr/local/src/grbl> chmod a+rwx /var/folders/yb/f6cp9tzx0bz1l86xb55scd0h0000gp/T/
[Retried save, still failed.]

I'm not exactly sure what these T, O, C dirs correspond to (are they from other processes/applications?) but it does seem like the T directory that Fusion is using was recreated around the time I started using Fusion again tonight.  I'm not sure what would be removing this directory, if that's indeed what happened.  I don't have antivirus or any other cleanup software installed.  I do have several other applications open during the same time, including: Parallels, Evernote, Messages, Safari, Chrome, iTunes.  I will try this again tonight where Fusion is the only app open.  I also open and shut the computer's lid several times during the day while Fusion was running in background.

I also now get a recurring message about not being able to create a Recovery file:

I've attached Diagnostic log files here.

Can you help me understand what's going on here so I can help troubleshoot more effectively?  Should I expect this directory to:

a) contain files related to my open and unsaved document, while I'm using Fusion, or,

b) simply be used *during* the save process, or

c) something else?

LMK what other information I can provide.  Now that I know that I basically can't successfully leave Fusion running overnight, I'm less likely to loose data, but it's unfortunate for these scenarios involving lenghty tasks.

Thanks,

-c

[mfeathers]

I've been getting this recovery file error for a few updates now... I think since the last major update. I just double checked my temp dir is set locally. No cleaners working while Fusion is active.

[sunjac]

Hi cjmason,

Great thanks for your help.

By design, the proteinrun folder was created after Fusion launched, and it's expected to be existing during Fusion running. As we know, some customer installed some system clean tools and run it in background, it might to remove the folder unexpectedly. so if you are in the same situation, i think you can stop it as a workaround .

In our Jan release, We will move the folder to a safer place and avoid to be removed unexpectedly.

if you have more clue about this defect, welcome to let me know.

Thanks,

-j

[sunjac]

Hi cjmason,

Would you like to use command:

ps e <pid>


and send the output to me? Our component depends on the "TMPDIR", "TMP" or "TEMP" to get the system temporary folder.

Thanks,
-J

[sunjac]

I just googled for some possible cause, here is an answer http://superuser.com/questions/187071/in-mac-os-x-how-often-is-tmp-deleted

here is the brief:
Q: In Mac OS X, how often is /tmp deleted?

A: Short answer: by default, files that aren't accessed in three days are deleted from /tmp

How long time was your Fusion running for? 

We will move the proteinrun folder to a safe place in Jan release for this issue.

Sorry for your inconvenience.

Thanks,

Jackson