Error Message: An unexpected error occurred while downloading and...

[Anonymous]

I'm getting an error message everytime I try and open one of my designs:

"An unexpected error occurred while downloading and opening a document from A360"

I'm using my laptop in a different place right now, so I'm not sure if it's because of a different internet connection. I've tried restarting my computer and uninstalling and reinstallng 360, but same problem.

[innovatenate]

When you uninstalled, did you use the clean unistall procedure?

http://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-...

You may also try some of the following suggestions:

Manually Clear the .DAT file:

1. Close Fusion 360

2. Browse to:

Windows:

%LOCALAPPDATA%\Autodesk\Autodesk Fusion 360\<ID> (look for latest modified)

 Mac OS:

~/Library/Application Support/Autodesk/Autodesk Fusion 360

3. Locate and rename the BrowserStorage_login.dat

4. Restart Fusion 360 give Fusion 360 some time as it will need to rebuild the .dat file

5. Retest

Manually Clear Browser Cache:

1. Close Fusion 360.

2. Locate and delete the below directories.

Windows:

%LOCALAPPDATA%\Autodesk\Autodesk fusion 360\{ID}/PLM360Cache

%LOCALAPPDATA%\temp\Autodesk\BrowserCache

Mac OS:

~Library/application support/Autodesk/Autodesk fusion 360/{ID}/PLM360Cache

Open Terminal and enter open $TMPDIR/Autodesk - locate the  BrowserCache directory

3. Open Fusion 360 and re-test.

Note: The directories and contents should be re-created at run time.

I hope this helps. Please let me know if you have any questions.

Thanks,

[Anonymous]

Found this thread while trying to learn why I'm unable to open any of my projects and instead get a steady stream of "An unexpected error occurred while downloading and opening a document from A360" errors. I AM, however, able to open the Fusion 360 Samples.

I've re-installed and deleted all cache data I was able to find. No dice.

Any/all help would be appreciated.

_neal

[Anonymous]

Solved problem by deleting the Q directory by the method described here:

http://help.autodesk.com/view/fusion360/ENU/?caas=caas%2Fsfdcarticles%2Fsfdcarticles%2FFusion-360-Di...