Installation problem.... Error 1904. ...dll failed to register.

[lmpka]

I'm having trouble installing Design Review on a Windows 10 machine.  I get the error "Error 19404. Module C:\Program Files (86)...dll failed to register..." message several times.

This is the only Autodesk product I've had a problem installing.  I have a 2017 Revit, AutoCAD, 3ds Max, Simulate all loaded ok, as well as some previous versions of Revit loaded.

One person in another post recommended loading TrueView separately, and that may fix the problem with the Akamai client.  TrueView installed ok, but didn't fix the problem with DesignReview.

I think I have two complicating issues that may be part of the problem.  Windows 10, build 1607, and/or the other Autodesk programs being installed on a separate SSD.

[lmpka · Accepted solution]

Finally found a fix that worked 🙂

Thank you for reporting this issue.

Please try the following steps to resolve this issue.

1. Uninstall the ADR.

2. Make sure the two Autodesk Design Review folders are empty. If there are files remaining, please delete the contents of those two folders.
C:\Program Files (x86)\Autodesk\Autodesk Design Review
C:\Program Files (x86)\Common Files\Autodesk Shared\DWF Common

3. Reinstall ADR.

Hope that this helps.

- Kenny Guo

ADR/DWF Customer Support

[lmpka · Accepted solution]

Thank you for reporting this issue.

Please try the following steps to resolve this issue.

1. Uninstall the ADR.

2. Make sure the two Autodesk Design Review folders are empty. If there are files remaining, please delete the contents of those two folders.
C:\Program Files (x86)\Autodesk\Autodesk Design Review
C:\Program Files (x86)\Common Files\Autodesk Shared\DWF Common

3. Reinstall ADR.

Hope that this helps.

- Kenny Guo

ADR/DWF Customer Support

[migf22]

Kenny Guo you are God. I spend one morning with this problem and after i did you suggestion it works perfectly. Thank you soo much. This method really works!

[terry5PB7S]

Please help. I am having this same problem. I have tried installing various versions of design review and each time i get the dreaded 1904 error. I even went in and manually registered each dll but and tried to reinstall but kept getting the error.