Error opening file, not from crash

Error opening file, not from crash

Anonymous
Not applicable
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Message 1 of 4

Error opening file, not from crash

Anonymous
Not applicable

Finished a design last night.  Went to open it this morning and found:

 

Could not open file: /Users/me/Library/Application Support/Autodesk/Autodesk Fusion 360/200901202214297/W.login/F/angle2.b4c111c5-cdb7-46b4-94b9-c952ee42bb95.f3d, Version Number: 4, Error message: Ok

 

I'd prefer not to have to redo the design.

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Message 2 of 4

NicolasXu
Autodesk
Autodesk

Hi djtopper,

 

Sorry to hear that you encountered the problem. Would it be possible to invite me to your project so I can take a deeper look and see if it’s possible to repair the model? My email address is: lixiong.xu[AT]autodesk.com

 

To invite others, we can expand the Data Panel and type the email address in the “People” group.

Capture.PNG

 

Meanwhile, as the previous versions of this design are saved on the cloud, you may promote a previous version to the latest one and see if it works:

- Click the "Information" button then click "Open details in A360"

- Switch to Version tab

- Click the Promote icon next to a previous version

 

Capture.PNG

 

Capture.PNG

 

Best Regards,

 



Nicolas Xu
Sr. SQA Eng.
Fusion 360 Quality Assurance Team
Autodesk, Inc.
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Message 3 of 4

NicolasXu
Autodesk
Autodesk

Hi djtopper,

 

Just saw your post in another thread that you have tried the promotion steps. The problem is critical! It's much appreciated if we can get all the versions of the design for deeper investigation.

 

Sorry for the inconvenience.



Nicolas Xu
Sr. SQA Eng.
Fusion 360 Quality Assurance Team
Autodesk, Inc.
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Message 4 of 4

keqingsong
Community Manager
Community Manager

@Anonymous , we have a fix coming: http://forums.autodesk.com/t5/design-and-documentation/file-corruption-fix-coming/td-p/5692261


Keqing Song
Autodesk Fusion Community Manager
Portland, Oregon, USA

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