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Not seeing all the expected elements for Data Exchange in GraphQL queries

jonathan12
Contributor

Not seeing all the expected elements for Data Exchange in GraphQL queries

jonathan12
Contributor
Contributor

Hello,

 

I am experiencing an issue with Data Exchanges where there seems to be a disparity between what is visible when a Data Exchange is viewed via the online viewer and when it is accessed via graphql. For context, these are quite large files (5k+ elements at least)

 

Here is an overview of what I am experiencing

  1. A Revit model is published to ACC
  2. In ACC, I open the Revit file in the web viewer
  3. I create a Data Exchange from a 3D view from within the viewer.
  4. When I view the Data Exchange in the 3D viewer, I am seeing all of the correct elements I am expecting
  5. When I access the same Data Exchange using Graphql, I am not seeing all of the same elements I should be. There seems to be a large chunk of elements not accessible via Graphql that are visible within the 3D viewer.

I am happy to provide specific exchange ID's if necessary.

 

Thank you!

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steven_phung
Autodesk
Autodesk

Hi there, exchange ids will be helpful for us to look into this to understand what is going on.

 

Could you please share the exchange details with us through our support email data.exchange.support@autodesk.com and we can continue the conversation there?