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GraphQL returns 0 results for a DX made from ACC 3D viewer?

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jonathan10
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GraphQL returns 0 results for a DX made from ACC 3D viewer?

Hello everyone,

 

I am experiencing what I believe to be a bug where I am getting 0 results from a all graphQL queries for a data exchange that has been successfully created on ACC.

 

Here are the steps of what I did

  1. I published a workshared revit file to ACC and waited for it to finish processing.
  2. I opened the revit file in the 3D viewer and performed the "create data exchange" on a 3D view. There are a lot of elements, but still less than 10k.
  3. Once the DX was finished processing, I confirmed that I am able to open it in the online viewer and am seeing the correct elements as I am expecting.
  4. Every Graphql query I send it returns me 0 results. It doesnt return an error, it just doesn't return results. It has been about a day.

jonathan4_0-1707401269737.png

 

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Message 2 of 2

Thanks @jonathan10 for reaching out, 
We have fixed and tested this issue on our backend side, and everything is working up to the mark. Could you please give it a try and let me know how it goes?

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