Community
We are aware of the need to have dedicated community platform issue reporting that is clear, easy, and with status reporting, and we are working on that now and ask for your patience in this. We are moving issue-reporting out of this open thread to a dedicated issue reporting, tracking, and status process. This should make issue-reporting clear within the community as well as put the focus back on the open topics we are looking for community members' feedback on. We are working on this now and will provide a launch date in a future announcement.
Update January 27th, 2022
Resolved
- Cannot attach .mix or .stl files. @hfcandrew – This has been fully resolved. The .mix was resolved and communicated in an older update but the .stl file issue has now been addressed as well and the ticket is fully resolved.
- Non-read threads on the forums are not bold - Planned release of fix scheduled.
- Users don't seem to be able to edit their own posts even if enabled- @TheCADWhisperer - This has been resolved.
- 'code area' text is being either converted into emojis or just being completely deleted/omitted - Emojis should be fixed; formatting for color in code is dependent on the coding language used.
Prioritized
- Unify/simplify the terminology for components of the forum. @gherrmanRQ549 – This is being prioritized and is a part of our standardization in nomenclature/taxonomy. Implementation is targeted for April of this year.
- Posting button is not responsive / slow; when hitting again written answer is deleted - Part of this issue could be the individual user´s internet/network, but we know that there are ongoing performance issues and that we need to address this as a performance improvement moving forward.
In Progress
- Cannot post .STEP files - @JDMather– This is still in progress to be fixed on the platform. For now, a good standard practice would be compressing the .step file into a Zip file that will be accepted by the platform.
- Showing Profile Photo Unchecked but it still shows –@rkmcswain – This issue is currently being tested has a target date to be fixed approximately by the end of February.
- Description for Screencast still lists private as an option even if it is retired - @rkmcswain – Thank you for flagging this issue, we will be changing the wording.
Future Consideration
- Community Hub link to be added to 'Forum Links' - @gherrmanRQ549 – This is a great idea, and we are taking it into account for our Community improvements for this year!
- My Community button to autodesk.com/community is not meaningful - @gherrmanRQ549 – This is something that we are looking into as a future improvement and priority in order to make it more meaningful wholistically for members.
- Forum account creation improvement for name chosen by default - @asdasdfsd2 - We hear you and we are looking to improve the experience for users so they can define their usernames in account creation. As of right now, the username is generated, usually, by the first part of the email, general behavior is that a user's first username is generated from the email that is being used to create the account (beginning not full email).
- Community Contributions and Profiles in Dropdown - For now it will stay as it is, we want to address this but need to see with other redesign elements, when and what the end result should be.
Under investigation
- Auto-Scroll to a Post to go below the initial post Or dont show initial topic post on all pages - @pball– This is a usage behavior that is under investigation.
- Notifications bell get a red dot for indicating there are new notifications but in fact, there are none @-niels- @Kent1Cooper – This issue has been received and we are looking into it further.
- Screencasts cannot be embedded by normal users permissions anymore but by Expert Elites - @JDMather @TheCADWhisperer - Workaround to post screencast recording for non-Expert Elite members, since the embedding is not working, is to provide the direct link. Unfortunately, this is the only update we can give you on this now. For some background, Expert Elite vs normal users, in terms of backend permissions, Expert Elite members have more permissions and benefits through support and other elements from being an Expert Elite member, which is why they are able to do this action.
As Designed
- Getting logged out - This is as designed, security refresh after a certain period of time is default within the platform for security purposes. If anyone is experiencing randomly getting signed out immediately after signing in or refreshing a page, please post in Open Thread.
- Topic sorting newest to oldest after making reply takes to last page with oldest comments- This is as designed on the platform.
Important Note: We have heard all of you who have commented on the formatting of the Feedback Hub. We are working on a solution and a change will be coming soon. With the change we want to make sure that it is a valuable change that will reflect the input you all have had. Thank you all for voicing your thoughts on how we collect feedback on the community, we heard you and are working on a solution.
Thank you all for bringing the issues to our attention and for providing us with your insights.
Best,
Tiana.D
We are aware of the need to have dedicated community platform issue reporting that is clear, easy, and with status reporting, and we are working on that now and ask for your patience in this. We are moving issue-reporting out of this open thread to a dedicated issue reporting, tracking, and status process. This should make issue-reporting clear within the community as well as put the focus back on the open topics we are looking for community members' feedback on. We are working on this now and will provide a launch date in a future announcement.
Update February 4th,2022
Ticket Created:
- Date in private messages gets cut off from replies - @-niels- This ticket has been created and the team is working on it.
As Designed:
- Old post showed up randomly in the current thread listing - @Kent1Cooper - This can be due to our Moderators sorting through posts and moving them to correct boards, or out of moderation, etc. This is as designed on the platform.
Important Note Reminder: We have heard all of you who have commented on the formatting of the Feedback Hub. We are working on a solution and a change will be coming soon. With the change, we want to make sure that it is meaningful and that it will reflect the input you all have had. Thank you all for voicing your thoughts on how we collect feedback on the community, we heard you and are working on a solution.
Thank you all for bringing the issues to our attention and for providing us with your insights.
Best,
Tiana.D
We are aware of the need to have dedicated community platform issue reporting that is clear, easy, and with status reporting, and we are working on that now and ask for your patience in this. We are moving issue-reporting out of this open thread to a dedicated issue reporting, tracking, and status process. This should make issue-reporting clear within the community as well as put the focus back on the open topics we are looking for community members' feedback on. We are working on this now and will provide a launch date in a future announcement.
Update February 9th, 2022
Ticket Created:
- Description for Screencast still lists private as an option even if it is retired - @rkmcswain - Ticket with team has been created.
- The "Reply" button at the bottom of an email body from noreply@community.autodesk.com, directs to a new tab of Chrome on Windows 10. - @shdy1975 - Ticket with team created.
- Screencast "unmute" does not function on Windows. - @shdy1975 - Ticket created with team.
In Progress:
- Date in private messages gets cut off from replies - @-niels- The team is working on this ticket
Important Note Reminder: We have heard all of you who have commented on the formatting of the Feedback Hub. We are working on a solution and a change will be coming soon. With the change, we want to make sure that it is meaningful and that it will reflect the input you all have had. Thank you all for voicing your thoughts on how we collect feedback on the community, we heard you and are working on a solution.
Thank you all for bringing the issues to our attention and for providing us with your insights.
We are aware of the need to have dedicated community platform issue reporting that is clear, easy, and with status reporting, and we are working on that now and ask for your patience in this. We are moving issue-reporting out of this open thread to a dedicated issue reporting, tracking, and status process. This should make issue-reporting clear within the community as well as put the focus back on the open topics we are looking for community members' feedback on. We are working on this now and will provide a launch date in a future announcement.
Update February 23rd, 2022
Resolved:
- Date in private messages getting cut off from replies.
Important Note Reminder: We have heard all of you who have commented on the formatting of the Feedback Hub. We are working on a solution and a change will be coming With the change, we want to make sure that it is meaningful and that it will reflect the input you all have had. Thank you all for voicing your thoughts on how we collect feedback on the community, we heard you and are working on a solution.
Thank you all for bringing the issues to our attention and for providing us with your insights.
We are aware of the need to have dedicated community platform issue reporting that is clear, easy, and with status reporting, and we are working on that now and ask for your patience in this. We are moving issue-reporting out of this open thread to a dedicated issue reporting, tracking, and status process. This should make issue-reporting clear within the community as well as put the focus back on the open topics we are looking for community members' feedback on. We are working on this now and will provide a launch date in a future announcement.
Update March 4th, 2022
Resolved:
- Cannot post .STEP files - Resolved and deployed to production.
In Progress:
- Showing Profile Photo Unchecked but it still shows - @rkmcswain
Need More Information:
- Notifications bell gets a red dot for indicating there are new notifications but in fact, there are none - @-niels- and @Kent1Cooper - any additional information you may have, screenshots, etc. please PM them to myself or Shaan so we can further investigate.
Important Note Reminder: We have heard all of you who have commented on the formatting of the Feedback Hub. We are working on a solution and a change will be coming With the change, we want to make sure that it is meaningful and that it will reflect the input you all have had. Thank you all for voicing your thoughts on how we collect feedback on the community, we heard you and are working on a solution.
Thank you all for bringing the issues to our attention and for providing us with your insights.
We are aware of the need to have dedicated community platform issue reporting that is clear, easy, and with status reporting, and we are working on that now and ask for your patience in this. We are moving issue-reporting out of this open thread to a dedicated issue reporting, tracking, and status process. This should make issue-reporting clear within the community as well as put the focus back on the open topics we are looking for community members' feedback on. We are working on this now and will provide a launch date in a future announcement.
Update March 24th, 2022
Ticket Created:
- Add VB to be supported as code language to the Code windows - @Ed.Jobe - Ticket has been created and the team is looking into this further.
In Progress:
- The "Reply" button at the bottom of an email body from noreply@community.autodesk.com, directs to a new tab of Chrome on Windows 10. - @shdy1975 - The team is looking into this but this could also be your own personal "mailto" setting, please take a look at the steps in this article and see if it helps resolve your issue.
Future Improvements:
- Add option to product Idea Boards to see recent status changes (e.g. from "Accepted" to "Implemented"). - @gherrmanRQ549 - The team is looking into this further as an option in future improvements.
Important Note Reminder: We have heard all of you who have commented on the formatting of the Feedback Hub. We are working on a solution and a change will be coming With the change, we want to make sure that it is meaningful and that it will reflect the input you all have had. Thank you all for voicing your thoughts on how we collect feedback on the community, we heard you and are working on a solution.
Thank you all for bringing the issues to our attention and for providing us with your insights.
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