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Installing updates for 2019 thru Desktop app

4 REPLIES 4
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Message 1 of 5
sfore
362 Views, 4 Replies

Installing updates for 2019 thru Desktop app

Is it necessary to disable Virus check before installing all the updates for 2019 AEC Collection, specifically the Civil 3D 2019 update?

4 REPLIES 4
Message 2 of 5
ToddRogers-WPM
in reply to: sfore

It is recommended from Autodesk to disable virus protection and the UAC.

Todd Rogers
Message 3 of 5
sfore
in reply to: ToddRogers-WPM

I did turn UAC to never notify and disabled virus check for the AEC Collection Installation of all the programs, but I'm referring to the Hotfixes and updates. I just didn't know if it was recommended to disable the virus check for the Hotfix and Service Pack updates. Please advise.

Message 4 of 5
ToddRogers-WPM
in reply to: sfore

That is what I was answering. However, I don't disable mine because I can't Smiley Indifferent, IT doesn't allow it. I haven't had any issues so far.

Todd Rogers
Message 5 of 5
sfore
in reply to: ToddRogers-WPM

Ok, thanks. I've never disabled virus check or turned UAC off for any Hotfix or Service Pack installation in the past. As a matter of fact, the first time I've ever heard of that was with Civil 3D 2016 (Infrastructure Suite) and I had to learn the hard way.

 

Back then UAC was on, and it blocked a bunch of files from properly installing and I had all sorts of issues with Toolbox reports and xml....couldn't run any reports and file structures were whacked and/or missing or in wrong locations. Had to do a clean uninstall and clean install of 2016 suite.

 

Yesterday, for the 2019 installation, I turned UAC to never notify and disabled virus check and everything seemed to install great. I enabled the virus check after installation was complete. I was just leery and curious if I should follow same protocol for Hotfixes and Service Packs. Thanks for your responses

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