Good morning and thanks for the direction to turn on the hidden message for the online maps. I don't understand how that would affect the map displaying but apparently it did. After turning on the message, I started a new dwg and it all worked fine.
My problem yesterday was the window dialogue box that pops up when you evoke geo command would be empty of the world map with the words "... can't be displayed". I had the coordinate system assigned through toolspace settings as always and verified through the Planning and Analysis workspace/Map Setup/Assign that the correct coordinate system was current. It just would not call in the maps. A coworker using 2018 could use and see the maps. The only other coworker using 2019 says his maps do not work at all. I will check to see if his hidden message is turned off.
Thank you to those that responded. I do appreciate it. Today is a good day.