Civil Engineering Data Translator

[MBAlonso]

Hello.

I have installed version 1.3 of Civil Engineering Data Translator. However, when I run it, I cannot login (see attached image).

Any recommendation?

Thank you.

All the best.

[cwitzel5NL5H]

Make sure you are opening 1.3.  If I remember correctly it doesn't uninstall the prior version. 

This is the error I remember.

[colbyWSV43]

I am having the same error

[MBAlonso]

1.3 is the only version I have installed.

[lim.wendy]

Hi Manuel,

Thank you for reporting the login issue with the Data Translator. We are aware of the problem and our development team is actively working on a fix along with other reported issues. We apologize for any inconvenience this may cause. I will keep you updated on our progress as soon as I have more information from the team.

[lim.wendy · Accepted solution]

Hi everyone,

I have received an update from the Product Development team regarding the login issue with the Civil Engineering Data Translator. I'm pleased to inform you that they have fixed the issue.

Please try logging in again to see if you can access the application. Let us know if you encounter any further problems or if the login is now working as expected.

If anyone is still experiencing difficulties or has any questions, please don't hesitate to let us know. 

[MBAlonso]

Hello Wendy,

It is now working perfectly.

Thanks!

[lim.wendy]

Thanks for the update, Mark. I am glad to hear that it's working now. 🙂 

Have a wonderful day!