Civil 3D 2018.2 update

[Anonymous]

Why is it that in the help menu, Autodesk tells you there's an update for C3D 2018 and can be installed using the Autodesk app, or you can sign into your Autodesk account.  LIES!  I've contacted Autodesk and they said there's nothing they can do since I'm on a network license.  I have contacted our I.T. (which is out of the country) and they have no idea what I'm talking about.  Why does Autodesk make things so difficult?  

Does anyone know if this update would be included in C3D 2019?  They've added multiple new subassemblies that I need for an upcoming project and I don't have the hours to spend in subassembly composer to create them. 

Thanks for any help.  

Jason

[rkmcswain]

Why 2018.2? It's included in 2018.3, which is available at https://manage.autodesk.com 

The licensing type has nothing to do with update application.

[Anonymous]

Those are not available in my account, nothing shows up for updates even when I search, where are you getting these updates from?  This is why I contacted Autodesk after I've searched everywhere, even forums. 

Help is appreciated!  

Jason

[Anonymous]

Not sure what I'm missing... haven't had to install updates to software before manually, you'd think Autodesk would know more about their own products. 

[rkmcswain]

Have you seen this @Anonymous ?

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Missing-product-updates-in-Autodesk-Account-and.html

My guess is the second one. Your contract administrator needs to give you access, or download the file(s) for you.

[pendean]

[Anonymous]

[Anonymous]

The software was installed by our company I.T. (world wide).  

I've contacted Autodesk and they can't do anything.  My I.T. doesn't know about any updates.  The new subassemblies are not part of Civil 3D 2018.

They told me Civil 3D 2019 is available but I don't know if they have the assemblies associated.  It may be worth a try if I can't find any resolutions, but these updates should be available as we're paying for the software. 

[AllenJessup]

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@Anonymous wrote:

They told me Civil 3D 2019 is available

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Who told you? Is your company current on licensing? If you're current then the 2018 should be available to an assigned user. You have to get whoever manages the master Autodesk account to either download the update or add you to the account.

2019 should have everything 2018 had as of the last update.

[Anonymous]

Yes, our company is on a network license. 

I just installed Civil 3D 2018 last month (May 22, 2020).

I have a ticket in with our IT Service Desk, hopefully they can help me get the updates I need....  Need to make sure it's not an issue with Autodesk, which I'm still unsure.

All of our available software is downloaded through a software service center which is uploaded by an outside IT consultant.

Not sure if any of that helps.  Thought I was missing something but sounds fishy. 

[samir_rezk]

Hi @Anonymous 

Generally, Civil 3D incremental updates (.1 .2 .3 etc..) are rolled in to the next annual release of the software; so there is a very high chance that all the feature updates and sub assemblies in 2018.3 Update is available in the 2019 version. (especially the new Rail Subassemblies that were introduced at the time!)

Regarding Updates; I would like to clarify for the thread. The Autodesk Desktop App and the Online Autodesk Account do and will provide the software update available for the user only if the software is activated via a Serial Number or by logging to the application as a Named User (i.e. Single User-License).

Neither the Desktop App nor the Online Account will provide updates for software activated via a Network License (i.e. Multi-User License). The idea "from Autodesk point of view"  is that if a company has an IT department to manage a Network Deployment then Updates should be handled by the IT department, the reason being is that the License Manager installed on the Server may need to be updated as well to accommodate newer software versions.

The IT Department, should definitely be able to log in to the Autodesk Contract Manager Online Account (the person who purchases the software)  and download the updates in question and install them for the users, (some bigger companies push it through the Network for all users via a windows batch file!)

Side note, Network Licensing is going away eventually as Autodesk is in the midst of transitioning to the new Named Users accounts, so in time everyone will be able to install update a little easier.

Hope this helps,

[Anonymous]

@samir_rezk,  Thank you!  It's quite a process for me to download software (approvals, filling out forms, emails, etc) but this gives me confidence that these features should be part of the next version (2019).

I'm excited about the added pipeline trench subassemblies!  I've been using subassembly composer recently and realize how tricky and time consuming these subassemblies are to build, so this saves so much time if you can find the right one. 

Cheers,

Jason

[AllenJessup]

@samir_rezk The contract manager can give users the ability to download software on Multi-user (Network) accounts. I've done so for our head Surveyor. I don't know if they show up in the Desktop-App. They show up for me. But I'm the manager.

It doesn't sound like that will happen in @Anonymous s case. But hopefully someone in their IT will be able to help him. Luckily I manage all our Civil and Survey related software. I try to keep IT out of it.

[samir_rezk]

Hi  @Anonymous 

Here is a screen capture of the subassemblies in Civil 3D 2021 (sorry I don't have 2019 installed!);

I agree with you, these are quite handy because they are the only subassemblies that can Target the Pipe Network directly. Subassembly composer doesn't support a Pipe Network Target Parameter unfortunately.

[Anonymous]

I'm interested in this... 

[Anonymous]

It would be really nice if they included all the PKT files with the software so we can edit the subassemblies.  Some of them are so close but not quite what you need. 

[samir_rezk]

Hi @AllenJessup,

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@AllenJessup wrote:

@samir_rezk The contract manager can give users the ability to download software on Multi-user (Network) accounts. I've done so for our head Surveyor. I don't know if they show up in the Desktop-App.

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By giving the ability for the Head Surveyor to download software, in Autodesk Language you created a Named User for your Head surveyor and Assigned him Access. However, having an active software via a Network Licenses does not automatically grant access to installing updates.

[samir_rezk]

Hi again @Anonymous 

The one you're looking for is actually part of the stock PKT Subassemblies that are included as part of the installation, but are not on the Civil 3D Tool Palette by default (the Tool Palette includes only the .net subassemblies by default)

They are located here: C:\ProgramData\Autodesk\C3D 20xx\enu\Subassemblies

Attached are the Zip of the whole folder from my computer, the one you need is there! make sure to open the PKT file in Subassembly Composer and Save as 2018 Format prior to importing it in Civil 3D

Good luck

[AllenJessup]

Hello @samir_rezk 

I'm not an expert in licensing. So I can't contradict you and be sure of myself. What I know is that we have a Network license and I can download updates from the Desktop App and my account page. I'm not sure about our Surveyor because I've usually downloaded the updates to our network before I tell him to install them.

I can't test previous version updates in the App since I only have 2021 installed. But I do see previous version updates on my account page. Even some from 2016,

[samir_rezk]

Yes @AllenJessup you will definitely see everything because you are the contract manager. the conversation was regarding the users!