Cannot Edit Surfaces - "selected entity must be part of the main entity."

[Anonymous]

Hello Everyone,

I am having an issue with surface editing within C3D 2017. When I attempt to edit a surface by deleting a surface point or surface line, I am unable to remove those entities because the "selected entity must be part of the main entity." I have isolated this issue to a single machine, when I open the drawing on another machine I am able to edit the surface by deleting points and lines. To try an fix this issue I have done a clean uninstall and reinstall of C3D 2017 and have applied the current updates, and still have the same issue.

Has anyone seen this issue? Any ideas on a solution?

The quick solution is to use the other machine to edit the surfaces, but not a long term fix.

I have posted a Screencast of the issue that I am seeing, I have also attached the DWG as well. 

Currently running:

• Product Version:
  • 11.0.656.0 Autodesk AutoCAD Civil 3D 2017
• Build on:
  • N.402.0.0 AutoCAD 2017.1.2 Update
  • N200AC Autodesk AutoCAD Map 3D 2017.0.3 Hot Fix
  • 7.9.48.0 AutoCAD Architecture 2017

Thank you for your help!

[tmachado]

Hi @Anonymous, check on that because this is the build I have of C3D 2017

I was able to edit the surfaces on your drawing

[tmachado]

@Anonymous here is the C3D 2017 SP 1.1 just in case

[Anonymous]

Hi @tmachado, I just updated to SP 1.1 and now have the same build as what you have in the image and I am still running into the same issue.

[tmachado]

Which OS you have?
Are you logging with admin rights?
Have you try to on the same machine as a different user to see if the problem is the Microsoft profile or the machine?

[Anonymous]

Hi @tmachado,

We have 4 machines running Windows 8.1 Pro. Three out of the four users are experiencing this issue. The one user that does not experience this issue has logged on the other machine using their profile and it works.

So it must be the Microsoft Profile! Do you have any idea what I would need to change to have the other three users fixed?

Thank you

[tmachado · Accepted solution]

I will compare the accounts and their permission levels also make sure that you disable the UAC settings this create issues with Autodesk software.
There is an article at the knowledge base about the folders that needs full admin rights check that too

[Anonymous]

Thank you! I was able to check the permission levels and there were a few groups missing on some users. Now that all the permissions are consistent, everything is good.

Thanks again!