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Character Generator Issue

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brianroanhorse
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Character Generator Issue

Hello,

 

I recently logged on to create a new character from the Autodesk Character Generator and when it came down to download the character, the options for Poly Resolution for medium and high were grayed out. The Facial Expressions were grayed out as well. I've also lost all my previous characters I created.

 

I requested technical support but they emailed me back stating I had to ask on this forum. I would think this issue would be more on there end rather then the Autodesk community.

 

Do I need to start paying for "Basic Support" services. I have an .edu account and work at a legitimate educational faculty.

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