Can't Access Paid Features

[gregF9KBE]

I paid for the advanced features of Character Generator yesterday; but, have not been able to select nor utilize those features (i.e. such as generating a character using facial blend shapes).   Reviewing the forum posts/FAQS, I did see a good article on what is needed.    I did get activation emails, but am missing the Character Generator product in my account "Product and Services".   Any ideas?

Thanks

[gregF9KBE]

By the way,   I am not a educational subscriber.

[gaudres]

Hi,

The access to Autodesk Character Generator features from the time you have activated your account can/may be delayed up to four (4) hours… sometimes a little bit more.

Please sign out, wait few hours before signing back in to your account.

Let me know if this is working after that.

Best regards

Sophie

[gregF9KBE]

I've waited days.   Purchased last Sunday.   The product "Character Generator" is not showing up in my Autodesk Account in my Product and Services.   

[daniel.tutino]

Hi there

If you're still have issues with your order you will need to contact Autodesk support directly (they don't specifically monitor this discussion forum)

Please refer to this link for some guidance on your order status 

http://help.autodesk.com/view/STORE/ENU/?guid=GUID-D62B12A9-E971-4772-ACFF-014E616F282A

if this doesn't show any order related to Cloud Credit and/or Character Generator then use this link to contact support directly

https://knowledge.autodesk.com/contactus/websupport/order-placed-the-store?mktvar004=ilt_wwm_amer_us...

Additional Purchase  support links are available on http://www.autodesk.com/store

(at the bottom left of the page) 

Thanks