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Script error when opening forms

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Message 1 of 2
Anonymous
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Script error when opening forms

Hello,

 

I manage a site in Buzzsaw for my company and external subcontractors.

One of the external subcontractors says they get a script error when opening forms in a business process.

Apparently the first time they open the form it opens just fine, but the 2nd time they open a form (no matter which form) they receive the error.

They have tried installing different versions of Buzzsaw but in every one they get the error.

They tried it on different computers and with different logins but to no avail.

So according to them it's an issue with the form, but I can't reproduce the issue on my computer so I can't know for sure.

I attached a screenshot of the error they sent me, but it's in Dutch.

The translation is roughly: Can not retrieve the property apply of an undefined reference or a reference to an empty value.

Does anyone have any idea what the issue could be?

 

Thank you in advance for any help.

 

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ShanaProd
in reply to: Anonymous

Thank you for posting, Tom. I've forwarded your issue to Product Support and they'll be reaching out for more info. In particular we'll be looking for detailed steps to reproduce (which form logs cause the error), but they'll assist you with triaging.

 

Thanks,

Shana

 

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