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Enhancements to Service Level Agreements (SLAs)

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katie.murff
Alumni
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‎03-07-2017 05:13 AM
‎03-07-2017 05:13 AM

Enhancements to Service Level Agreements (SLAs)

Enhancements to Service Level Agreements (SLAs) are now available on the web.

 

  • SLAs are accessible from the portfolio dashboard
  • Owners may create SLAs. Managers may view them
  • SLAs may be grouped to help managers and technicians apply the correct SLA to tickets in specific cases. For example, public spaces may require a faster response time than non-public spaces. Creating a SLA Group called Public Spaces with the action category public, addresses this need. 

Learn more about Getting Started with SLAs and SLA Groups.



Katie Murff
Sr Product Manager, BIM 360 Ops
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