Project Invite Email Notifications not coming through.

[Anonymous]

Hi All,

We have a client who uses BIM360 Docs and want to invite one of their sub-contractors to join a project. 

The sub-contractor is not receiving the invites on their emails. Their IT department have confirmed that no emails have been quarantined. 

Has anyone come across this before? Any ideas as to what could be the issue?

Thanks

[patrick.beattie]

Hi @Anonymous,

Thank you for posting to the BIM 360 Docs Forum.

Are there any other members from the subcontractor company that are receiving the BMI 360 Docs invitation emails?    

Let us know if you have any questions.

Best regards,

[Anonymous]

Hi Patrick

Thanks for the quick response. I have put that exact question to our client so I'll hopefully have an answer in the morning.

Thanks

Ryno

[Anonymous]

i am having the same issue with everyone i have invited. is there a way to resend the invite? If they already have a Autodesk account, shouldn't the DOCs tab be on the sign in page? When i sign in it gives me the option to go to field, glue, plan or docs. Why wouldn't that option pop up for them?

[Jason_Kai_Jiang]

Hi larry.curran,

Please refer to the following steps to resend the invitation email to the project members. If the email is still missing, please log product support case, we will handle it asap.

1.Switch to Project Admin module2. Switch to member management3. Switch to Docs members management4. Resend email to pending members

You can search the project members by name and email. If the member's invitation is still pending, you can resend the invitation.

Thanks and best regards,

Jason Jiang

BIM 360 Docs team

[anil_mistry]

Hi @Anonymous,

I'm just checking in to see if you need more help with this. Did the suggestion that @Jason_Kai_Jiang provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[Anonymous]

Not really. IN 360 plan, admin. I get to members, I click on a person and go to more actions and the only option is to remove them from the project. Even when I remove them and add them back in, I don’t see where it notifies me an invention was sent like in 360 filed. I do see they are invited but not joined yet. The entire list of people shown in the attached have said they did not receive the invite. The same can be said with 360 DOCs. Why would all of these sites be communicating with each other if I have set the project up in one or the other. All of these people have access into into field. When they sign in to auto desk the tab option for plan or docs isn’t there like it is on mine. They have downloaded the app and no access.

[Jason_Kai_Jiang]

Hi larry.curran,

Please share the following information with us by a private email. Then we will investigate the issue asap.

1. Your email address registered in BIM 360 Docs as a project administrator.
2. One email address you have sent the invitation.

Thanks and best regards,

Jason Jiang

BIM 360 Docs team

[anil_mistry]

Hi @Anonymous,

I’m just following up to see if you were able to gather the information @Jason_Kai_Jiang had previously requested on assist him in troubleshoot your issue.

Thank you and have a great day!

[anil_mistry]

Hi @Anonymous,

I was wondering if you have an opportunity to gather the information @Jason_Kai_Jiang had previously requested on assist him in troubleshoot your issue.

Thank you and have a great day!

[anil_mistry]

Hi @Anonymous,

I was wondering if you need additional assistance or you were able to resolve this issue. If you did resolve this issue then I would kindly request to post your solution here so other can get benefit form it.

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

In one of the responses I got from autodesk was asking for me to send you my email and one email from a person I was trying to invite in a private email. How do I do that? Can I send that in a reply?

[Jason_Kai_Jiang]

Hi larry.curran,

I am Jason from Autodesk BIM 360 Docs team. Just sent a private email to you and please directly reply the email. I have already create internal ticket for investigate the issue, but the information mentioned in the email is critical for starting the investigation.

Thanks and best regards,

Jason Jiang

BIM 360 Docs team

[Anonymous]

Good morning,

Since having my PC upgraded about 3 weeks ago, I have been having numerous problems with BIM 360, Blue Beam, etc. When I tried to access an issue yesterday in 360 I could not get through & have been getting notifications every couple of minutes. Anything you can do to assist me with this problem would be greatly appreciated.

Thanks,

Mike Rettstatt

[Jason_Kai_Jiang]

Hi Mike,

Please share your email address registered in BIM 360 Docs with me. And please also forward the email you received every couple of mins to my email address.

I will log a ticket to engineering team asap after receive above information.

BTW: I have sent you a private email, please directly reply the email.

Thanks,

Jason Jiang

Autodesk BIM 360 Docs team

[Jason_Kai_Jiang · Accepted solution]

Hi Larry,

Thank you for providing your email address. However the original invitation emails have expired after 15 days and it is difficult to trace the reason. Could you please resend the invitation to one project member? If the email still doesn't received by the project member, please notify me asap.

Please also check with your company's IT guys whether the invitation emails are treated as spam mails or not.

Thanks and best regards,

Jason Jiang

Autodesk BIM 360 Docs team

[anil_mistry]

Hi @Anonymous,

I'm just checking in to see if you need more help with this. Did the suggestion that @Jason_Kai_Jiang provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily. 

[anil_mistry]

Hi @Anonymous,

I am checking back to see if one of the great posts in this thread helped you with your question. If so, please take a moment to reward the poster or posters with a Kudos and select the Accept as Solution button on those posts that helped.

Thank you and have a great day!

[Anonymous]

yes, I ended up removing them and re-inviting them. 

[anil_mistry]

Hi @Anonymous,

Thank you for your reply and I am glad to hear that the issue is now resolved. Please, let us know if you have other questions or concern.

Thank you and have a great day!