New User Not Able to Login to BIM360?

[Unknown_Account59]

A new user has just tried to login after creating an Autodesk account. The screen that appears is as below:

Can you please advise?

[benjamin.peake1]

Hi @Unknown_Account59,

Thank you for reaching out to us on the forum.

The error message you are showing in your picture, is usually shown when a user is trying to login to BIM 360 Account Admin (BIM 360 Enterprise) when they have not been added to any accounts as an account admin.

Do you believe that the user who is receiving this error message is an Account admin? If so could you please forward on this customers username to me and I can check whether this is the case in our account system.

If not which BIM 360 service had they been invited to which they were trying to access? And how had they been trying to access it e.g. invitation email link, webpage link ?

If you could please follow up with this information that would be greatly appreciated and I will try to help you further.

Benjamin Peake
Product Support Specialist
Autodesk, Inc.

[Unknown_Account59 · Accepted solution]

Hi Benjamin, 

They are not an account admin and they were trying to set up an account using the link on the email sent out directly from the system. 

I set them up from the 'Project Admin' module. 

Thanks

[benjamin.peake1]

Hello @Unknown_Account59,

Thank you for your response, so does the user already have an Autodesk Account set up for their username (as this will be needed to access a BIM 360 Account), or is this what they are currently trying to do? 

Another question I have is which modules/services did you set up for this user (e.g. Document Management, Design Collaboration, etc)?

Please ask the user to try logging in using one of these links dependant on which server region your account is in, and then please let me know whether this works for them...

• US server BIM 360 Login
• EU server BIM 360 Login 

Many Thanks

Benjamin Peake
Product Support Specialist
Autodesk, Inc.

[anil_mistry]

Hi @Unknown_Account59,

I'm just checking in to see if you need more help with this. Did the suggestion that @benjamin.peake1 provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[angelo.a.tasayco]

i have a team member having a similar issue. when we signed out and quit her revit session. it won't let her sign in again.