Latest Updates | New Knowledge Network Articles | BIM 360 Docs

[matthew.d]

Question: Where can I find a list of the latest Autodesk Knowledge Network support solutions that were created and/or updated for BIM 360 Docs?

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[matthew.d · Accepted solution]

December 2017

BIM 360: “Page not found” error when trying to access the Account Admin page

BIM 360 Docs: Can folders be uploaded by drag and drop?

BIM 360 Docs: Creating a 2D file when Importing a 3D DWG file

BIM 360 Docs: Team member unable to access folders despite having the correct permissions

Revit Model 3D views are not accessible in Docs

November 2017

Apps & Integrations tab missing in BIM 360 account

BIM 360 Docs - Cannot download files on Safari Web Browser

BIM 360 Docs - Deleting older document versions

BIM 360 Docs - How to create a Title Block Template

BIM 360 Docs - Mobile app crashes on iOS device

BIM 360 Docs: Cannot edit attribute when using the search tool

BIM 360 Docs: Compare versions in color doesn’t work for RVT files

BIM 360 Docs: Error message displayed when trying to access a project: “The project is no longer ava...

BIM 360 Docs: Filtering by “Assigned to” does not work in the Issues module

BIM 360 Docs: Modifying Project Admin permissions locks member out

BIM 360 Docs: RVT 파일에 대해 Compare Versions 에서 칼라 비교 모드가 정상적으로 작동되지 않음

BIM 360 Docs: Unable to remove member from project, after previously deleting member in Enterprise A...

BIM 360 Docs: Uploading DWG Files without Layouts

BIM 360: Do Pending and Inactive users count against the number of licenses in use?

BIM 360: Virtual Reality & Augmented Reality compatibility with BIM 360 products

Docs - I can access projects in the web version, but not on a mobile device

Line color is difficult to see properly in BIM 360 Docs

October 2017

Account admin gets “not a member of BIM 360 project” after 30 days free trial expire for BIM 360 Doc...

BIM 360 Docs: Auto-generated Revit 2D sheets are in raster and not vector form

BIM 360 Docs: Cannot view element ID in walking mode

BIM 360 Docs: Model doesn’t display or keeps loading every time it is rotated

BIM 360 Docs: Moving drawings from Plans to Project Documentation area

BIM 360 Docs: Using the mouse wheel does not allow full zooming on drawings

BIM 360 products: Services are missing from the account

BIM 360: What are the URLs that should be used to connect to each of the products?

Why do the sheets in AutoCAD drawings get cropped when uploading to BIM 360 Docs?

BIM 360 Docs: Cannot access BIM 360 Docs: “The project is not active or you do not have access.”

BIM 360 Docs - Embedding pages and models into an external web page using iframe

September 2017

Activation Failed message is shown when trying to activate a BIM 360 service in Account Administrati...

BIM 360 Docs: “To manage permission on sub-folders, you must have a paid account” error message disp...

BIM 360 Docs: Not all sheets are updated with the new file version

Can we setup IP fencing for BIM 360 Docs?

Project data is missing with newly purchased BIM 360 license

How much storage comes with BIM 360 products?

BIM 360 - Single sign on error message is displayed when trying to contact support

BIM 360 Docs: “There was a problem setting up your project” error message displayed when accessing a...

August 2017

BIM 360 Docs: “View on document” button does not show in Issue

BIM 360 - Error message “Maximum number of users is reached” shows when you are below the number of ...

BIM 360 products: Can’t see the number of available seats on the Autodesk Accounts page

PDF opens to blank white screen in Internet Explorer when downloading from BIM 360 Docs

BIM 360 Docs: No email notification is received when an Issue status changes

BIM 360 Docs: Cannot download files with a comma in the file name

BIM 360 Docs: Inaccuracy in measurement for dwg and pdf

When importing animation from Vred to Maya framerate does not fit.

BIM 360 Docs - Cannot upload PDF files to Project Files Folder in Mozilla Firefox

BIM 360 Enterprise - Directly adding companies to projects

July 2017

BIM 360 - Newly bought services not showing in Enterprise Account

BIM 360 - Which Roles can Create and Add users to Projects

BIM 360 (HQ): After purchasing products I am not able to login on the administration page

BIM 360 (HQ): How to change my email address if I set up my account incorrectly

BIM 360 Docs - Cannot have multiple 2D & 3D Views files within the same folder

BIM 360 Docs - User cannot be added to projects

BIM 360 Docs & Plan - Licenses in Enterprise account on EU server unavailable

BIM 360 Docs (Mobile - Android): Why can’t I attach photos to existing issues?

BIM 360 Docs: Cannot open documents using the Android application on mobile devices

BIM 360 Docs: How can I have one of my accounts deactivated?

BIM 360 Docs: Self-extraction process when uploading Revit 2017 files to Plans results in changes to...

BIM 360 Docs: Why can’t I see my projects from the European server on the iPad app?

BIM 360 Docs: Why has my trial changed and I only have limited features of the product?

BIM 360: User without Autodesk Account cannot access project

June 2017

After changing email address in Autodesk Account, you are not able to access BIM 360 products.

BIM 360 (HQ): Unable to activate services for projects

BIM 360: Can users share licenses between accounts?

System requirements for Autodesk BIM 360 Docs

System requirements for BIM 360 products (Education)

BIM 360 Docs - Extracting 2D information from a 3D Revit model

Files uploaded into BIM 360 Docs show elements on sheets outside of Revit crop regions

BIM 360 Docs - Cannot download documents from project

BIM 360 Docs Minimap navigation does not work in Firefox

BIM 360 Docs: “Processing failed” message displayed when trying to upload a ZIP file

BIM 360 Docs: “Your account is not active” error message receive when trying to access the website

BIM 360 Docs: Invitations are not being sent, causing users to remain in Pending status

Markups in BIM360 Docs don’t work in Firefox

Access to the Apps & Integrations tab within the BIM 360 account has disappeared.

How to get support for the BIM 360 API web services

What are standards that can be used for moving BIM data into a preventative maintenance system?

BIM 360 Docs: Notification emails are not being sent to users mentioned in comments added to Issues

Is it possible to show multiple 3D views in BIM 360 Docs?