Issue Opened through Email Link loses 'x' to close window

Issue Opened through Email Link loses 'x' to close window

TerryBaylis7528
Advocate Advocate
681 Views
1 Reply
Message 1 of 2

Issue Opened through Email Link loses 'x' to close window

TerryBaylis7528
Advocate
Advocate

Hi, I have been receiving a problem from our users who are new to BIM 360 Docs and have been assigned an Issue.  When they click on the link in the email, the issue that opens up does not show the 'x' to close the window.  See image attached.

 

I have opened the issue through the webpage and the 'x' appears, so this seems to only be a problem when the issue is accessed through the link that is within the email that users receive.

 

One of the problems that this is causing for the new users is that when they want to close the window, since they don't see the 'x', they are trying to change the status of the issue to Closed. But since they can't they change the Status to Answered, without doing the work that is involved within the issue.

 

Please fix this bug as soon as possible.

 

Thank you

 

Terry Baylis

Loblaw Companies Ltd.

 

 

 

 

0 Likes
Accepted solutions (1)
682 Views
1 Reply
Reply (1)
Message 2 of 2

roeioved
Alumni
Alumni
Accepted solution

Thanks @TerryBaylis7528. I will forward to our dev team to test and fix.



Roei Oved
Product Manager, ACC