Have you seen this? Desktop Connector silently crashes randomly, all versions after 16.2xx

Have you seen this? Desktop Connector silently crashes randomly, all versions after 16.2xx

pobrienFNE96
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Have you seen this? Desktop Connector silently crashes randomly, all versions after 16.2xx

pobrienFNE96
Advocate
Advocate

Have you seen this behavior? If so, did you solve it?

For all workstations in our org, Autodesk Desktop Connector from v16.3 to v16.5 shuts down several times per day.

  • 16.2 works fine (or at least doesn't turn off)
  • We can't tie it to any specific user action (it shuts down even when the user is not using any software or leaves a workstation unattended).
  • No errors are thrown.
  • No Event log items are registered except those common to starting up the service and tray app.

We suspect a workstation configuration issue, and needing a secure environment for our clients, that's the first place we're trying to look, but it's a process.

 

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Arnold_S
Explorer
Explorer

I experience similar problems. Did you find any solution?

Thank you

Arnold

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