Error - Couldn't prepare downloadable ZIP file(s) for Transmittal

[Anonymous]

I am trying to attached my Revit model to a transmittal to send round to the design team.  I find that this is the best way to notify the team that we have uploaded a new model and they can download the ZIP file.  However, the past two times I have tried I am getting this error - 

Couldn't prepare downloadable ZIP file(s) for Transmittal

Can anyone advise what I am doing wrong as I don't get the error until the transmittal as been sent to the team and they receive something that they can't download.

Thanks in advance,

Stephanie

[Luciane_Conceicao]

Hi Stephanie,

Thanks for your post.

I have performed a quick test with my project and the transmittal works and generates a ZIP file from a Revit file.

Is this happening with all files?

Are you able to create a transmittal with a simple Revit file?

Are you able to view the affected Revit file in Docs?

Cheers,

Luciane

Luciane Conceição Taylor
Product Support Specialist
Autodesk, Inc.



Please click the button "Accept Solution" if this suggestion resolves your issue.

[Anonymous]

Hi,

Thanks for replying.  I can ZIP PDF files that we have uploaded into a transmittal and I used to be able to ZIP the Revit model.  I don't know if the file size is getting too large to attach to transmittal perhaps?  Yes the file can be downloaded from BIM 360 DOCS and people can view it online.  I may just need to share with the team instead of adding it to a transmittal in future.

Stephanie

[Luciane_Conceicao]

Hi Stephanie,

Looks like this is specific to some files.

We can investigate it, or as you suggested, notify users instead.

If you would like us to investigate this in detail, please create a support case from this page and we will be happy to continue assisting you.

Cheers,

Luciane