I used to have this issue before when my internet speed was lower, I would do this internet speed check test.
https://www.speedtest.net/
You might also want to check this out:
https://health.autodesk.com/
Sometimes some of the components of the Autodesk ecosystem might be having some technical difficulties resulting in an issue you encountered.
Thank you.
Prateek Chitnis
BIM Manager | AECO (Buildings)
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