Desktop Connector not syncing, stuck on "SCHEDULED"

Desktop Connector not syncing, stuck on "SCHEDULED"

Anonymous
Not applicable
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Message 1 of 3

Desktop Connector not syncing, stuck on "SCHEDULED"

Anonymous
Not applicable

Capture.JPG

 

Hello,

As you can see above, I have various files from a month ago being stuck on "scheduled". The local status of all of these files is listed as "Computing...".

This is not isolated to any file type, nor does there seem to be any sort of pattern to this - it occurs to .docx, .pdf, .dwg, multiple files in the folder, etc seemingly at random! 

Do you guys have any idea how to solve this? Many thanks!

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Message 2 of 3

Luciane_Conceicao
Autodesk Support
Autodesk Support
Accepted solution

Hi,

 

Thanks for your post.

 

See if these suggestions help you:

Unexpected pending scheduled actions after uploading multiple files to BIM 360 Docs via Desktop Conn...

 

Also, make sure that there are no files with reserved names: CON, PRN, AUX, NUL, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, and LPT9.

 

Please let us know if this helps you.

 

Cheers,

Luciane


Luciane Conceição Taylor
Product Support Specialist
Autodesk, Inc.



Please click the button "Accept Solution" if this suggestion resolves your issue.

Luciane Conceição Taylor
Product Support Specialist
Autodesk, Inc.

Please click the button "Accept Solution" if this suggestion resolves your issue.
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Message 3 of 3

anil_mistry
Autodesk Support
Autodesk Support

Hi @Anonymous,

 

I'm just checking in to see if you need more help with this. Did the suggestion that @Luciane_Conceicao  provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

 

Thank you and have a great day!

 

 



Anil Mistry
Technical Support Specialist
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