Compare version is not working properly for some users

[Bnilath]

Hi,

Some of our users can’t able to compare the last version with first version(V1). All other versions are working properly. Please advise.

The files are in Plan area. Type of file is PDF.

Thanks & Regards,

Bujair

[bogdan_ciobanu]

@Bnilath

Hi,

And thank you for your post! My name is Bogdan and I am with the BIM 360 Technical Support team. 

May I please ask you to provide some more details about this issue:

• Just to be sure, are these accounts paid accounts? If they are not the compare function will not be available;
• Second, is this happening in the same project? Some users can compare the PDF file, whilst other cannot do it?;
• What exactly is happening? Could you send us some print-screens to help us better understand the behavior?;
• Is this specific to one file or is it happening for multiple PDF files?

Thank you for clarifying.

Best regards,

Bogdan

[anil_mistry]

Hi @Bnilath,

I’m just following up to see if you were able to gather the information @bogdan_ciobanu previously requested to assist me in troubleshoot your issue.

Thank you and have a great day!

[Bnilath]

Hi Bogdan,

1. Yes we are using paid account and we have 300 seats.
2. Yes
3. Some users can’t able to compare the drawings with First version (V1). All other versions are working properly. Please see the below snaps for your record

 

1. Multiple file

Thanks & Regards,

Bujair

[Bnilath]

Hi Anil,

Provided as requested.

Thanks, 

Bujair

[bogdan_ciobanu]

@Bnilath

Hi,

Thank you for the update. Could you please private message me the name of your BIM 360 Docs account, the name of your project, the name of the document(s) and the location (folder path)? 

Thank you!

Best regards,

Bogdan

[Bnilath]

Hi Bogdan,

Done as requested.

Thanks,

Bujair

[bogdan_ciobanu]

@Bnilath

Hi,

Thank you very much for sending over the requested details.

Our engineers are currently looking into this and I will have to get back to you as soon as I have an update from their side. 

Thank you for your patience. 

Best regards,

Bogdan