Cannot access bim360admin !

[Taweepong.S]

When I try to access BIM360Admin webpage ( https://admin.b360.autodesk.com/login ) .

It cannot access to my hub & Show error " your bim 360 account has expired or been suspended...."

But Now , My contract doesn't expired. Please suggest me some solution to solve this issue .

[Sijie_Zhang · Accepted solution]

Hi @Taweepong.S ,

Apologize for the issue you are experiencing. Have you logged a support ticket with our support team? If yes, who is assisting you? If not,  @anil_mistry could you please look into this? 

Thank you!

[Taweepong.S]

Thanks for your inform.

[Anonymous]

hello, 

 i'm experiencing the same issue  . how did you solve this ?  

we are a school and the  access   was made  and accorded last year .

when i contact  the support they told me that the  Aim 360  Glue and Plan  are discontinued.   the    problem is that we  have a  learning session   next week and no one in the support  solve the  problem for now .

some help can be appreciate  🙂 

Best regard 

[Taweepong.S]

Dear Sir,

Now, This problem is cleared .

My problem is conflict between New & Old Contract of BIM360Design.  Autodesk support team recheck all of BIM360Design Contract and merge them in one hub .

In your case , You should be contact your reseller or Autodesk technical support  and send your account ID of your hub to them .

[rino_nemarnik]

I'm having the same issue. Something is seriously wrong. I can't access any of my projects or my account administration. My license is valid so that is not a problem.