I wanted to provide an update on the system outage that impacted a few of Autodesk cloud services yesterday. All systems are back online. We recognize the critical importance of BIM 360 to your teams and daily operations, and apologize for any impact that you felt.
The outage was a result of an error resulting from updates to our Access Control Manager (ACM) service, which governs project-level access to data resources. Bringing the service back online was an involved effort and therefore impacted the time to resolution. Maintaining availability of your data is of the utmost important to us, and our cloud services team is immediately working on improvements to offline and cached data functionality to help mitigate the impact of service outages. And we remain committed to continuously improving the overall availability and resiliency of our BIM 360 services to make service disruptions less likely in the future.
Thank you for your patience during yesterday’s outage. The reliability of our BIM 360 services is a top priority and we fully recognize the impact that outages can have on your business. The https://health.autodesk.com website offers a real-time view into the status of our services, and offers a subscribe link to be alerted of any scheduled maintenance or outages for BIM 360 services.
I would like to thank you for your patience, BIM 360 availability is our top priority and we're fully committed to it.
Ilai Rotbaein
Director, BIM 360
